PENNYMAC

DEBORAH V. 

on Birdeye

5 years ago

Raven was wonderful. I was handed off to Raven after another loan processor couldn't get the job done. Jordan Smith, did a horrible job with my loan. After I complained that it had not closed in over 2 months, Raven took over and processed it in 4 days. I am not sure what the hold up was with Jordan Smith, but he couldn't answer my questions, he couldn't supply paperwork that supposedly was required, he would not call back when promised, and his only reply to me regularly was "I don't know." 

Joseph W. 

on Birdeye

5 years ago

Ease of commutation and action 

Jacquelyn R. 

on Birdeye

5 years ago

Ms.Gilbert She has such a delightful personality on top of being very professional always adding a YES MAM! Thank you so much for even going above and beyond on my social security number clarification and martial status to its correct conclusion. 

VARUN C. 

on Birdeye

5 years ago

Angel Pots was helpful. She explained every detail clearly and went through the numbers step by step and answered all my questions professionally. 

ANGELA H. 

on Birdeye

5 years ago

The process was very smooth 

Jay C. 

on Birdeye

5 years ago

Great Experience. 

Michele K. 

on Birdeye

5 years ago

Easy and fast! I appreciate the team working with us! 

JAMIE B. 

on Birdeye

5 years ago

Great clear information and answers to my questions to help me make important decisions. Fantastic service from everyone I dealt with. 

JONATHAN L. 

on Birdeye

5 years ago

Better communication, accurate time frame to close. This loan took 5 month st close. I was lied to, the money at close changed 4 times. You cost me additional money and I was stood up at the closing table 2x. I have NEVER in my life had such problems. If it wouldn't cost me additional money, I would move both my loans and NEVER come back to PennyMac. Very unhappy customer