PENNYMAC

CARL W. 

on Birdeye

5 years ago

The team was clear and attentive. 

SHERYL C. 

on Birdeye

5 years ago

Can do better by closing within the estimated timeframe 

VICTOR S. 

on Birdeye

5 years ago

PennyMac saved me tons of money with an exceptional refinance rate! 

Robin K. 

on Birdeye

5 years ago

It was difficult to get anyone on the phone in a timely manner when I needed questions answered. The process also took twice as long as previously stated. The customer service number given needs its phone tree revised. I know it was a busy time for refinancing, but there needs to be better communication. 

Julie M. 

on Birdeye

5 years ago

Doing all the work over the phone and via email went as well as could be expected. Closing was very easy. 

JEFFREY B. 

on Birdeye

5 years ago

The beginning process was great when we worked with the loan officer but unfortunately the further we got into the process and handed over to someone else the less communication we received, the multiple requests we received for the same documentation, and incorrect closing date/time. We've had our existing mortgage with PennyMac so we wanted to give them a chance and if the end part of the process was at the beginning we probably would have moved to another mortgage company. 

Steve T. 

on Birdeye

5 years ago

the whole process seemed to be clean, quick, and painless... 

ALAN P. 

on Birdeye

5 years ago

Staff went above and beyond normal working hours to ensure my inquiries were addressed. Thank You. 

Janelle P. 

on Birdeye

5 years ago

Thanks