PENNYMAC

Lamin C. 

on Birdeye

5 years ago

The whole loan process was great. Tank you MAC Team. 

MARIO L. 

on Birdeye

5 years ago

There was an issue with the closing documents showing my wife's maiden name that I would have preferred to have fully resolved prior to closing. Communication from my loan processor could have been better. Was promised several follow ups that did not take place. Overall great company though. I've been a customer for years and have had several good experiences. 

Michael W. 

on Birdeye

5 years ago

This was a wonderful experience 

DANIEL L. 

on Birdeye

5 years ago

Efficient and concise. The entire process was elaborated at the beginning and the team answered all my questions throughout 

ROSA R. 

on Birdeye

5 years ago

PennyMac Loan Services, LLC provided me with a great rate for my mortgage for a 20 year period of time. The staff really know how to provide customers with friendly advice and superior service. 

Shannon W. 

on Birdeye

5 years ago

I felt like the process took an incredibly long time. Started July 25 and was supposed to close around Sept 9. Lock rate had to be extended 3 weeks and finally closed October 10th. I appreciated the loan agents help but felt I was always having to track her down for updates and she never had any additional information for me. The lack of timeliness and failure to keep me informed are reasons I would not recommend PennyMac. My closing was also poorly handled. Overall a disappointing experience. 

Raquel P. 

on Birdeye

5 years ago

My experience with PennyMac during refinancing was excellent. 

FATIMA V. 

on Birdeye

5 years ago

Great customer service, returned calls same day if not next day, process was easy to follow and understand, knowledgeable staff and refi was quick. 

Francisco L. 

on Birdeye

5 years ago

I wasn't given a phone call to tell me the loan had funded and money was wired.