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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Can do better by closing within the estimated timeframe
PennyMac saved me tons of money with an exceptional refinance rate!
It was difficult to get anyone on the phone in a timely manner when I needed questions answered. The process also took twice as long as previously stated. The customer service number given needs its phone tree revised. I know it was a busy time for refinancing, but there needs to be better communication.
Jesse was in constant contact with us. We appreciate him!
Doing all the work over the phone and via email went as well as could be expected. Closing was very easy.
The whole loan process was great. Tank you MAC Team.
There was an issue with the closing documents showing my wife's maiden name that I would have preferred to have fully resolved prior to closing. Communication from my loan processor could have been better. Was promised several follow ups that did not take place. Overall great company though. I've been a customer for years and have had several good experiences.
The process of the refinance was fairly stress free. My greatest qualm was that I did not have someone I could call directly to ask questions. The lack of communication was astounding and wish things were communicated in a timely fashion. The documents provided to my wife and I stated dates that were not adhered too.
I was able to do my refi in 30 days.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.