PENNYMAC

Michael W. 

on Birdeye

5 years ago

This was a wonderful experience 

DANIEL L. 

on Birdeye

5 years ago

Efficient and concise. The entire process was elaborated at the beginning and the team answered all my questions throughout 

ROSA R. 

on Birdeye

5 years ago

PennyMac Loan Services, LLC provided me with a great rate for my mortgage for a 20 year period of time. The staff really know how to provide customers with friendly advice and superior service. 

Shannon W. 

on Birdeye

5 years ago

I felt like the process took an incredibly long time. Started July 25 and was supposed to close around Sept 9. Lock rate had to be extended 3 weeks and finally closed October 10th. I appreciated the loan agents help but felt I was always having to track her down for updates and she never had any additional information for me. The lack of timeliness and failure to keep me informed are reasons I would not recommend PennyMac. My closing was also poorly handled. Overall a disappointing experience. 

Raquel P. 

on Birdeye

5 years ago

My experience with PennyMac during refinancing was excellent. 

Corbet C. 

on Birdeye

5 years ago

Smooth refinance process. 

Geraldine A. 

on Birdeye

5 years ago

A phone conversation would have been extremely helpful. The communication was very lacking. Too many people handling the loan process. All the papers requested from us was delivered within a week yet it took months to close to which it caused some requested docs to expire through no fault of us. Extremely disappointed in the whole process. 

Kelly C. 

on Birdeye

5 years ago

The weekly communication from Jordan and his peers was what made this experience great. It took sooooo long for all of this to happen. Had Jordan not communicated with me throughout the process, I would have been out of my mind. The day the attorney was supposed to come to my home, he hadn't received the documents from PennyMac yet. I called Jordan, got a hold of him within minutes and in an hour, Jordan had sent the documents to the attorney, enabling my closing to be completed. THANK YOU! 

Shauna F. 

on Birdeye

5 years ago

We had a horrible experience with the process. We asked many questions and received no answers. We were asked for the same documents numerous times with no answers as to why or why we were being asked for the exact same personal information and security sensitive material repeatedly. We would love to speak to a higher up to explain everything. We have tried to push all of this information up to the proper resources but haven’t received any response. We are extremely disappointed.