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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
This was a wonderful experience
Efficient and concise. The entire process was elaborated at the beginning and the team answered all my questions throughout
PennyMac Loan Services, LLC provided me with a great rate for my mortgage for a 20 year period of time. The staff really know how to provide customers with friendly advice and superior service.
A phone conversation would have been extremely helpful. The communication was very lacking. Too many people handling the loan process. All the papers requested from us was delivered within a week yet it took months to close to which it caused some requested docs to expire through no fault of us. Extremely disappointed in the whole process.
The overall refinance process took way too long and it was overly complicated with the amount of information needed even though PennyMac has held our mortgage for almost a year before we refinanced. Several emails I sent went unanswered. We had to schedule our closing three times, which is unacceptable. The first two times we were simply blow off, no call, no show. No apology or acknowledgment for wasting our time. We were almost at the point of looking at other lenders for refinancing. Just ok.
Great customer service, returned calls same day if not next day, process was easy to follow and understand, knowledgeable staff and refi was quick.
I wasn't given a phone call to tell me the loan had funded and money was wired.
We had a horrible experience with the process. We asked many questions and received no answers. We were asked for the same documents numerous times with no answers as to why or why we were being asked for the exact same personal information and security sensitive material repeatedly. We would love to speak to a higher up to explain everything. We have tried to push all of this information up to the proper resources but haven’t received any response. We are extremely disappointed.
I was nervous going into the digital loan process, but Jeffery and Blen made the whole process fantastic and easy, giving me complete peace of mind. Thank you so much! Sincerely, Tom Giguere
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,782 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.