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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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I realize the volume of business impacted the timely closing. The closing was extending several days do to a missing document. Documents were delayed by lender causing a three hour closing reset.
When we had questions or concerns that we called in on the phone about, actual contact with Conrad And Jacob were not easy to get ahold of nor quick with returning calls.
It took roughly 90 days from the time I started the refinance to finally close. My only complaint is how slow the final step of closing was.
Underwriters requested the same documents a number of times. In one case they they requested an update to a document I'd sent before. When I sent it, I inadvertently cut off the address of the rental property at the top, but the account number, which was on a previous document I'd sent for that rental property was clearly visible.
Make clear the document on the private roads. This was the only thing that hurt my opinion in this whole process.
PennyMac employees were great. Need to sure up the process between PennyMac and Signing lawyer. My signing got moved 2 times because title company didn't send the docs to signing lawyer.
I have several emails that reflect the poor service experience. I reached out to John to clarify and clean up things when Ari did not respond, he was very helpful. This was an unacceptable level of support. We were originally scheduled to close Sep 10th and did not close until Oct 5th. On that day our Mobile Notary was over 2 hours late with no notification and our closing costs were double what we were quoted. I will not recommend pennymac to anybody.
Easy process
More communication. We were never able to get ahold of anybody without escalating
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.