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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
When we had questions or concerns that we called in on the phone about, actual contact with Conrad And Jacob were not easy to get ahold of nor quick with returning calls.
Underwriters requested the same documents a number of times. In one case they they requested an update to a document I'd sent before. When I sent it, I inadvertently cut off the address of the rental property at the top, but the account number, which was on a previous document I'd sent for that rental property was clearly visible.
My overall experience was great. Robert was knowledgeable and friendly.
Well explained and very professional. Was very pleased with the whole process.
A very smooth transition. Jason is very professional and knowledgeable. Communication was great. He was always available to assist wherever needed. Jason is a great asset to the company
My loan took almost 4 months to close. I had to call several times to get updates. I was so frustrated with the process. The only thing I helped was Robert. He was very patient and very professional in answering my questions. In the future Penny MAC should have an automatic process to check for Status updates.
Easy, uncomplicated, factual, communicative, and and wish the rest of my life could b so simple.
Exceeded my expectations! Great communication throughout and closed ahead of schedule.
You guys changed our loan processor three different times without communicating with us. Tried to get a hold of someone numerous times without any luck. Had to talk with tech support to get a hold of anyone. Has taken 3 months to close on our loan
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,785 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.