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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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I realize the volume of business impacted the timely closing. The closing was extending several days do to a missing document. Documents were delayed by lender causing a three hour closing reset.
When we had questions or concerns that we called in on the phone about, actual contact with Conrad And Jacob were not easy to get ahold of nor quick with returning calls.
My overall experience was great. Robert was knowledgeable and friendly.
Well explained and very professional. Was very pleased with the whole process.
A very smooth transition. Jason is very professional and knowledgeable. Communication was great. He was always available to assist wherever needed. Jason is a great asset to the company
My loan took almost 4 months to close. I had to call several times to get updates. I was so frustrated with the process. The only thing I helped was Robert. He was very patient and very professional in answering my questions. In the future Penny MAC should have an automatic process to check for Status updates.
Easy, uncomplicated, factual, communicative, and and wish the rest of my life could b so simple.
Exceeded my expectations! Great communication throughout and closed ahead of schedule.
You guys changed our loan processor three different times without communicating with us. Tried to get a hold of someone numerous times without any luck. Had to talk with tech support to get a hold of anyone. Has taken 3 months to close on our loan
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.