PENNYMAC

Hargandus M. 

on Birdeye

5 years ago

Difficult to reach anyone with questions, calls not always returned. Jordon was fine but MAC team was lacking. Not always clear on where we stood, and entire process was delayed. 

Mark C. 

on Birdeye

5 years ago

The PennyMac team was excellent. Everyone was friendly and helpful during this process. 

ERROL W. 

on Birdeye

5 years ago

The MAC team where very helpful 

MARION M. 

on Birdeye

5 years ago

All the steps in the process went well. 

Vickey S. 

on Birdeye

5 years ago

My whole loan experience was great. I was informed about the loan process from beginning to end. I was informed every week , about the process of the loan. I really didn't have any worry. The staff at PennyMac is great. Thanks again. 

ALDEANER P. 

on Birdeye

5 years ago

Process was done in a timely manner Thank-you 

Stuart S. 

on Birdeye

5 years ago

Thank you to the team. Exceeded our expectations and made this very smooth. Rob was attentive and even jumped in and quickly addressed the one question we had and got that resolved. Very fast and communication was perfect. 

STACY G. 

on Birdeye

5 years ago

When I first called to pay off my PMI I was told it was better to refinance and it would only take two weeks. It took three months. First I was told the processing team was behind then I was told it was delayed because I needed to send in my pay stubs again because the first set expired. This happened twice. Furthermore, I don’t understand why you needed me to send in my flood and Home Insurance when you already have copies of it. That just seems lazy on your part. 

Irma C. 

on Birdeye

5 years ago

Lack of communication and transparency. Canceled closing without notifying a customer not once but 5 times in total. Asking for same things over and over again. Loan officer non existent. The worst experience of my life. The only reason why my case was moved is, I took it to social media. It took over 4 months to do simply refinancing. Shame on you!!