PENNYMAC

MARION M. 

on Birdeye

5 years ago

All the steps in the process went well. 

Vickey S. 

on Birdeye

5 years ago

My whole loan experience was great. I was informed about the loan process from beginning to end. I was informed every week , about the process of the loan. I really didn't have any worry. The staff at PennyMac is great. Thanks again. 

Jose L. 

on Birdeye

5 years ago

Overall it was great! 

Joseph B. 

on Birdeye

5 years ago

Very responsive, friendly, and professional. 

Phillip H. 

on Birdeye

5 years ago

I had a question during the process that never got answered and also had to call multiple times to get an answer on another question. 

Paul A. 

on Birdeye

5 years ago

It was just a horrible experience. Very poor communication. Closing date kept getting pushed back. They kept asking for documents we already sent its like no one knows what the other is doing. After 3 months we just said forget it and went with a different company. Very poor customer service 

Edward A. 

on Birdeye

5 years ago

The refinance process was very quick. 

Edward P. 

on Birdeye

5 years ago

The process was so easy and all done in a timely manner. Service was great, communications were clear. A positive experience! 

Jeffrey C. 

on Birdeye

5 years ago

1. Scheduling appointment to sign closing documents: it took several calls, half were not returned by PennyMac. Finally we scheduled an appointment via a live phone conversation, but didn't receive any email confirmation. We called PennyMac as date approached to confirm, but no reply to our Emails or Voicemails-they didn't actually schedule it! So we had to schedule another date. 2. Closing docs: I saw 2 errors & send 3 emails & 1 voicemail with zero response & they weren't fixed.