PENNYMAC

Hargandus M. 

on Birdeye

5 years ago

Difficult to reach anyone with questions, calls not always returned. Jordon was fine but MAC team was lacking. Not always clear on where we stood, and entire process was delayed. 

Carol M. 

on Birdeye

5 years ago

Great experience! Especially in working with Jesse Ramon...wonderful! Answered all our questions and helped us work with the tech details...above and beyond! 

STACY G. 

on Birdeye

5 years ago

When I first called to pay off my PMI I was told it was better to refinance and it would only take two weeks. It took three months. First I was told the processing team was behind then I was told it was delayed because I needed to send in my pay stubs again because the first set expired. This happened twice. Furthermore, I don’t understand why you needed me to send in my flood and Home Insurance when you already have copies of it. That just seems lazy on your part. 

Irma C. 

on Birdeye

5 years ago

Lack of communication and transparency. Canceled closing without notifying a customer not once but 5 times in total. Asking for same things over and over again. Loan officer non existent. The worst experience of my life. The only reason why my case was moved is, I took it to social media. It took over 4 months to do simply refinancing. Shame on you!! 

Phillip H. 

on Birdeye

5 years ago

I had a question during the process that never got answered and also had to call multiple times to get an answer on another question. 

Paul A. 

on Birdeye

5 years ago

It was just a horrible experience. Very poor communication. Closing date kept getting pushed back. They kept asking for documents we already sent its like no one knows what the other is doing. After 3 months we just said forget it and went with a different company. Very poor customer service 

Edward A. 

on Birdeye

5 years ago

The refinance process was very quick. 

Edward P. 

on Birdeye

5 years ago

The process was so easy and all done in a timely manner. Service was great, communications were clear. A positive experience! 

Jeffrey C. 

on Birdeye

5 years ago

1. Scheduling appointment to sign closing documents: it took several calls, half were not returned by PennyMac. Finally we scheduled an appointment via a live phone conversation, but didn't receive any email confirmation. We called PennyMac as date approached to confirm, but no reply to our Emails or Voicemails-they didn't actually schedule it! So we had to schedule another date. 2. Closing docs: I saw 2 errors & send 3 emails & 1 voicemail with zero response & they weren't fixed.