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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My whole loan experience was great. I was informed about the loan process from beginning to end. I was informed every week , about the process of the loan. I really didn't have any worry. The staff at PennyMac is great. Thanks again.
Great
Great experience! Especially in working with Jesse Ramon...wonderful! Answered all our questions and helped us work with the tech details...above and beyond!
When I first called to pay off my PMI I was told it was better to refinance and it would only take two weeks. It took three months. First I was told the processing team was behind then I was told it was delayed because I needed to send in my pay stubs again because the first set expired. This happened twice. Furthermore, I don’t understand why you needed me to send in my flood and Home Insurance when you already have copies of it. That just seems lazy on your part.
I had a question during the process that never got answered and also had to call multiple times to get an answer on another question.
It was just a horrible experience. Very poor communication. Closing date kept getting pushed back. They kept asking for documents we already sent its like no one knows what the other is doing. After 3 months we just said forget it and went with a different company. Very poor customer service
N/a
The process was so easy and all done in a timely manner. Service was great, communications were clear. A positive experience!
Daily , Lisa and the MAC Team were very professional and a pleasure to work with. Im aware of their (unprecedented) volume of refi's and new mortgages. Daily took a much-deserved very brief paternity LOA which put a bit of strain in communication and difficulty when some numbers changed during the refi process. I have A+ credit and Ive gone through the mortgage and refi process many times so I know that details matter and communication is key. All in all it went well. the refi went through
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,782 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.