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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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my experience with Jacob was great. He was very communicative and consistently kept us informed on the loan process. He explained all of the steps clearly and was clear in what documents were needed. No confusion during the process at all. Very happy with his performance.
the actual refinance day was frustrating. we had set a time but then later changed it & it was changed days before the appointment (was at 3 & moved to 5) but this info was never changed w/the guy who was doing the closing. & we were told we could use a personal check and we couldn't so then we had to run around the next morning to get a bank check, which we had planned on getting before we were told we could use a personal check.
Penny Mac associates were very friendly and efficient during my loan refinance process.
The terms of several Closing Disclosures were inaccurate, even on the one we used to finally close. -first CD included cash to Homeowner, which was not requested -another CD included Escrow, which was not requested -another CD did not include applying our our current loan Escrow to pay down our current mortgage/loan The actual closing with the Notary was smooth Rachel Harris in particular was very helpful in finally getting this all resolved. The whole process took 3 months.
Kristen, and the whole staff at PennyMac did a great job in processing our loan experience. We had a change to our application 1 week before closing. Kristen went out if her way to make sure we could close on time Would highly recommend PennyMsc to anyone wishing to buy a home.
Jesse was great to work with explaining everything thoroughly and communicating on a regular basis. Overall high satisfaction with the entire process!
The process was clear and concise. Reps stayed in contact with us weekly so that we knew what was happening. Signing was easy and funds were directly deposited to our account.
Every stage of the loan process went as smooth as can be. Danyell was very knowledgeable and personable. Thank you everyone for making this process seamless.
Kristen was awesome and the process was very smooth up until my actual closing- that really ruined my whole experience it had me and everyone around me super stressed.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.