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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I liked getting a prompt response from the loan team. Attempted to contact several other recommended mortgage loan companies before being reminded by my spouse that PennyMac is our current mortgage managers. PennyMac reps. Contacted me within, “literally” 1 minute after requesting information. The 3 other companies I attempted to contact for information about home refi finally contacted me halfway through the refi process with PennyMac. GREAT TEAM WORK.
I don't like to give bad reviews but I like to give feedback to improve client experience. I don't know if COVID-19 affected business or too many people are refinancing fur to lower rates. Nonetheless, the experience was exhausting due to lack or slow response to questions and everything is done last minute. Don't get me wrong the team that was responsible for my closing are wonderful and helpful. I got to to close on time but the process was a slow motion and the underwriting even slower.
I only invest initial 1-2 hours to speak to the loan officer and the rest is almost like auto pilot. The whole process only took abit more than a month and very easy compared to everyone else who also refinanced in 2020.
Was a very smooth and easy process from start to finish. I love being able to upload the documents they needed from me and had an email address if I needed to ask questions.
Process for a VA streamline ReFi was very smooth. Delivered everything as promised. Didn't try to do a bait n switch on rates. Closed a week earlier than expected, which was great.
Marielle Delgado was very helpful and responsive. However I refinanced with Penny mac thinking the process would be streamlined since I was a current customer with a perfect payment history. I don't think it was any simpler. And since I didn't get that benefit, I think I could have gotten better terms elsewhere. I only continued with the Penny mac loan because I already had done much of the work and didn't want to start over. I will go elsewhere in future
The process went very quickly I was very happy with the service
Service was great but due to the immense number of closings at the same time, we did not make our first closing date. Second date went well
Very professional experience with PennyMac. Would recommend their services.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,782 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.