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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Xavier Johnson Was very helpful in the whole process unfortunately my loan officer Samson Nargizyan was very unhelpful and promised call backs and never called back 5 times. Xaiver was the only helpful person I spoke to and the only reason I opted to stay with PennyMac.
Great experience. Fast closing on a refinance. Andrea, Closing Manager, Vonnye, Closing Officer and Michael, Loan Officer were awesome and accommodating starting with giving me a great interest rate which reduced my loan by over $500.00 per month, no points. Even went to bat on my behalf with my title company to find me a mobile notary. They picked up the notary fee due to the slight inconvenience and gave me direct access to them when needed day or night. Highly recommend them and Pennymac.
My problems were with ServiceLink. My closing documents were in 2 different names. My married name and my maiden name. My old loan was in maiden name and wanted my new loan in my married name but it seems there was not any proofreading when documents were filled out. My husband was to only be on the title yet he had to sign many other documents. At closing I filled out the paper to have the funds direct deposited and gave a voided check, yet I still received a paper check.
Make your loan originators be more specific about Debt to income ratio, before pre approval is given out. If we had known that, we would’ve did things differently. That was the only problem. Vonnye Wade with my Mac team was great. She communicated well. She deserves a raise.
Easy refinance and received a fantastic rate. Thanks!
Thank you for your service.
The entire team was great to work with. They made it an easy process that took place with consideration for my best interest and health.
No surprises. The online process was easy to understand and follow. I received updates regularly. The loan closed within the expected time. Great customer service from Larry.
People were friendly and helpful
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.