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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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It took forever, Communication was very poor.
Very flexible with my schedule and very professional. Experience was easy and stress-free.
My rep Ariele did a great job for. Me The COVID work at home thing slowed things down a bit but everything moved along nicely Ariele and the Mac Team delivered as promised and I am very pleased with the transaction
Great
It was easy
I began refinancing on 7/15/2020 and was told the process would be complete by 9/1/2020. I signed closing documents on 9/28/2020. It was extremely difficult to get in touch with anyone at PennyMac to get any answers. I was asked multiple times for the same documents. I wasn't able to get clear, straightforward answers to majority of my questions. I received an email stating PennyMac had "determined my house was in a flood zone". My house has never been in a flood zone. Very "unpleasant".
The whole process was fast and easy.
People who told the truth, returned phone calls, and didn’t keep saying “that’s a different department. I don’t know what they are doing”.
The loan process was efficient. PennyMac employees were professional & knowledgeable. This is the 2nd time I used PennyMac. I definitely recommend their services! Thanks for the refinance!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.