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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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I do not know that it is fair to place the blame of our frustrating experience on my agent; there seemed to be system issues. It seems likely that there were issues with receiving emails, processing documents, or simply over-worked staff due to the inherent challenges of working from home. Offering additional support or changes to the system may be necessary to improve services. I did not receive responses to emails, I had friendly personal exchanges. I had to push each step to close the loan.
On several occasions I uploaded documents and weeks later was told they do not have them only to go find them myself in the portal provided by PennyMac. When I asked for clarification I was told to not ask that they would let me know when something was needed. I attempted to contact the manager but sat in hold for 2 hours with no contact. It took 2.5 months to close. I understand about COVID but a lot of my delay was due to poor management of documents and poor communication.
Very professional and informative, my experience with PennyMac was exceptional. I'll be very proud to continue to do future business.
Our refinance process with Penny Mac was a quick and smooth. There personnel are extremely courteous and supportive. Ms. Gilbert, our closing official is awesome. She was attentive and while the process and some corrections to the final closing where being made, she kept us informed. We will defiantly recommend them.
Jason was awesome.
From start to finish 22 days using only my cell phone my alarm processor was very patient and very accurate with his information regarding my refinance couldn’t ask for anything more.👍💥
My experience was great. All personnel involved with my loan process were knowledgeable and very professional. Thank you.
Great experience and fast. Best refi I have done. Really liked the closer who came to the house. Kudos to your selection of closers.
Since I was already a Penny Mac customer the process was super easy
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.