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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Xavier Johnson is very professional and mild mannered. Loved the communication from his end.
We started the loan process in May - we kept having to provide bank statements because the loan kept getting extended. It felt like every month we were asked to provide the same documents. It was a hassle to constantly have to provide additional documents. On the other hand, we did get a good interest rate, so it was worth the hassle and time.
The whole process took 5 months - way too long. Several documents were requested more than once. I suppose most of the issues experienced were mostly because so many involved were working from home, and therefore not getting the normal communications. I chalk up my unpleasant experience to COVID. But Pennymac did not manage these crazy circumstances well. Be all that as it may, the process eventually was completed, and I write it off as water under the bridge.
The process was as simple and easy as possible. The process was much faster than I anticipated. The representatives were always friendly and helpful with any questions.
Rachel was great to work and answered all of our questions. Everything went smoothly and we closed sooner than expected.
Absolutely pathetic experience.. And i will be extremely upset if you had me sign some documentation to request the closure of My home equity line of credit.
On several occasions I uploaded documents and weeks later was told they do not have them only to go find them myself in the portal provided by PennyMac. When I asked for clarification I was told to not ask that they would let me know when something was needed. I attempted to contact the manager but sat in hold for 2 hours with no contact. It took 2.5 months to close. I understand about COVID but a lot of my delay was due to poor management of documents and poor communication.
Very professional and informative, my experience with PennyMac was exceptional. I'll be very proud to continue to do future business.
Our refinance process with Penny Mac was a quick and smooth. There personnel are extremely courteous and supportive. Ms. Gilbert, our closing official is awesome. She was attentive and while the process and some corrections to the final closing where being made, she kept us informed. We will defiantly recommend them.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,785 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.