This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions
On several occasions I uploaded documents and weeks later was told they do not have them only to go find them myself in the portal provided by PennyMac. When I asked for clarification I was told to not ask that they would let me know when something was needed. I attempted to contact the manager but sat in hold for 2 hours with no contact. It took 2.5 months to close. I understand about COVID but a lot of my delay was due to poor management of documents and poor communication.
Very professional and informative, my experience with PennyMac was exceptional. I'll be very proud to continue to do future business.
Danyell is the best!!!
nothing else to add
There were issues with my closing documents that caused my closing to change twice.
Danyell was very nice easy to talk to and understood where i was coming from with so many questions i ask because i was scared and some things i didn't know what if it was and she explained them.
It was a very easy and painless process. Almost all of the work was done on-line or by others without my input.
The refinancing process went very smooth, more smoothly than any other refi process I have ever gone through. I appreciate PennyMac's professionalism and efficiency. I am very pleased with my experience.
Xavier was a very capable and professional person. He made me feel at ease with this refinancing process even though I had my doubts. He had such a reassuring voice that everything would be ok . I was able to get my refinancing completed and I am happy. Thank you Xavier
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.