PENNYMAC

Laura B. 

on Birdeye

5 years ago

o 

MICHAEL N. 

on Birdeye

5 years ago

All communication was timely and correct, and my questions were answered accurately! 

Michael Burke J. 

on Birdeye

5 years ago

nothing else to add 

Carol G. 

on Birdeye

5 years ago

We were told it would take 30 to 60 days to process and it would be quicker if we provided info soon as possible. We provided all of the documents the next day. We filed on 7/1 and closed on 9/14. We were told that the closing would be end of August. Again, the closing was mid-September. Someone called to go over the documents at the end of the process and said we were only getting half of what we requested. They called a few hours later and said they had made a mistake. This was very upsetting. 

Justin E. 

on Birdeye

5 years ago

We got a great rate through Pennymac, but the application process was a little hectic and scattered. The application process took a few months (Partially due to changes in my employment life), and it felt like we were going a little bit in circles trying to get an application together that the underwriter would accept. Once the application was approved our closing date changed a lot, we got a lot of late document requests, and often multiple requests for the same document. 

JOHN Nagy J. 

on Birdeye

5 years ago

There were issues with my closing documents that caused my closing to change twice. 

JANET S. 

on Birdeye

5 years ago

Xavier was a very capable and professional person. He made me feel at ease with this refinancing process even though I had my doubts. He had such a reassuring voice that everything would be ok . I was able to get my refinancing completed and I am happy. Thank you Xavier 

AMANDA F. 

on Birdeye

5 years ago

A closing date was selected and then an hour before closing, the notary called to say he didn't have the loan documents from PennyMac. No one from PennyMac called me. For the next three weeks I followed up but never got an email or call back. Finally, three or four weeks after I was supposed to close I got a random call about setting up a new date for closing. Jordan had no clue why I couldn't close that day and offered no apology for not following up on the status. 

Joseph S. 

on Birdeye

5 years ago

In the beginning we didn't feel we were getting some communications through. Had to contact a manager because our loan contact was not responding to calls or emails. Until the signing we never really knew "in print" if our request had been taken care of.