PENNYMAC

Clint M. 

on Birdeye

5 years ago

From application to closing, the process was smooth and super easy on my end. 

EMILY P. 

on Birdeye

5 years ago

great experience - very easy! friendly people to work with! 

DAVID T. 

on Birdeye

5 years ago

Best rates hands down! Also, great customer service that was with you to guide you through each step of the process. 

ALICIA H. 

on Birdeye

5 years ago

I had a great experience with PennyMac. I stayed updated with information via email and phone calls regardless of the time of day. Even during this pandemic, everything was done with ease and I couldn’t be more satisfied with the service, support, and staff. 

MELADEE H. 

on Birdeye

5 years ago

It was pretty painless and quicker than expected. 

Kyle B. 

on Birdeye

5 years ago

Getting more timely responses, better communication. The time it took to get a reply was too long and often my questions or concerns were not answered 

BRITTANY D. 

on Birdeye

5 years ago

Super easy and efficient 

Lance G. 

on Birdeye

5 years ago

The refinancing loan process and it was great but the only issue was I clearly said I’m deaf person and preferred to do email instead of phone calls. It will call the interpreter my company and they connect with us to translate conversation between us. It took three weeks to finally set up a closing date while all of the documents are done. Only because I couldn’t answer the phone as quick as they expected me to. I have to contact the original number guy to tell my max team to email me. 

RODAHL Leong L. 

on Birdeye

5 years ago

Process was easy and secure. Would have been nice to have the same person all the way through the process from inquiry to closing but each person introduced the next person and explained their role in the next step of the process. Emails and calls (often voice mails) were helpful with follow up communication.