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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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It was pretty painless and quicker than expected.
The refinance went fine, though it closed a few days later than initially planned which delayed my other closing. Otherwise it was pretty smooth and Blen was great and so was Donald. I tried to make several calls to do a second home purchase with PennyMac but could not get through or a return call. When I finally got a call back it was 11 days later and i was already working with another company. These are separate departments but i can't imagine that I am the only missed opportunity for
The refinancing loan process and it was great but the only issue was I clearly said I’m deaf person and preferred to do email instead of phone calls. It will call the interpreter my company and they connect with us to translate conversation between us. It took three weeks to finally set up a closing date while all of the documents are done. Only because I couldn’t answer the phone as quick as they expected me to. I have to contact the original number guy to tell my max team to email me.
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went very well
It was relatively quick and painless from start to finish. Help was given when asked for. Replies were prompt.
Working with Jerold Jackson was phenomenal. He was able to lock in a competitive rate for us, was responsive, and was a terrific partner in our refinance process. Once we moved on from Jerold, however, I had consistent difficulty in reaching Ashley Tolliver who was assisting me thereafter. Prior to closing, I tried calling and emailing multiple times to go over the specifics of the cash to close and delivery thereunder. I was not able to reach Ashley before closing, which was unfortunate.
The penny mac team made the loan process easy to understand and explained possible options clearly.
Why not Digital Signatures and 'Zoom', it can be more secure
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.