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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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el closing estaba supuesto a hacerse el 21 de agosto a las 4:00 PM.la notaria nunca recibio los papeles no se hizo ese dia el closing, nadie llamo o aviso que no se iba a hacer ese dia,pasaron los dias y nadie notifico,estube llamando a lcostumer service me dejaban esperando deje mensajes nadie respondia,finalmente el ultimo mensaje que deje fue necesito saber si voy a tener prestamo o no,que iba a aplicar con otra compania.finalmente me llamaron y me dejaron el nuev o dia de closing.
Had problems contacting the Mac team threw emails. Closing took about are more then 3 months. Jordan Smith was great and very helpful. Ignacio barrientos I had troubles contacting and getting reply’s from. Had to call Jordan several times for him to contact Ignacio to get answers for me. Not sure if this was because of COVID-19 are not. But other then that everything was fine. Just wasn’t to happy with the extra 3 month wait to close on a refinance! Thank you and have a wonderful day.
Surprised by how quickly and easily we were able to refinance our home! Had a great experience and have already recommended Penny Mac to friends!
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My first contact was with Mr. Brandon Glenn who talked me through the beginning of the process. He was great and made everything quick and easy. As we moved forward with the process, I was given a M.A.C. team, Zachary Teahan who ensured I had all the required documents & was wonderful to work with. Furthermore, with the assistance of Xavier Johnson, I was able to schedule closing and signing with what worked with my schedule. Overall, such a brilliant and easy experience. Thank you M.A.C. Team!
Very difficult on a simple refi. Asked over and over to correct my loan and every time it came back wrong. Asked repeatably to speak with someone higher up that understood what each line item meant and still got the run around. Finally reached out to Doug Jones and that seemed to help a little. Everyone expected me to close on a load that was incorrect so that they could get their payout. Very sad that a big company like PennyMac treats their clients so bad...
Overall it was a quick and painless process!
Smooth.
TheCommunication was poor wasn’t sure what was going on for a couple of weeks and then after that everything I got was done in my email no notification that she will be emailing me to let me know I needed to do things it could’ve been handled a little bit better also my name was wrong on the documentations of closing and the emails from the loan officer had my name spelled wrong also
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.