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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Excellent service..
Communication was lacking from start to finish. Emails were never returned, phone calls were redirected to an un-named voicemail. After the notary cancelled my closing, I was never notified, and after calling Jason on Friday to ask about this, I received a call from Jason that Monday saying he was glad the closing went well...meanwhile the Notary had just cancelled (again) for Tuesday. Please take notes when talking to customers, and review them before calling those customers back.
Danyell and Sarkis were great! Very responsive and easy to work with.
My refinance went smoothly. No stress.
Jasmine was very professional, courteous, and very patient with me as I am not entirely computer savvy. She was a delight to with.
Raven was prompt n answered all my questions but there was a guy who was covering for Raven one of the days who was rude n undermined my intelligence, maybe he hearing my accent took me for an illiterate. His customer service was below poor n for him I wld hv taken my mortgage elsewhere, but as I said I was working with Raven n she was excellent so I held on for her to come back n continue with her. I wld recommend Raven KIdd anytime. Thanks to her. Jennifer Amonoo-Harrison
Ari'le kept informed an up to date. Really pleased with the process and courtesy.
Easy process, took longer than expected.
Its was a great and smooth experience from the beginning, due to me not u understanding they took the time to explain te details with me..
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.