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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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I received a few voicemails asking for documents that I had submitted days before. Even though I had to wait a very long time for everything to take place, if I didn’t respond within a day for something, I would get voicemails kind of threatening to void my whole process if I didn’t get back to you soon. Everybody was very nice, and everything ended up being very accurate, but these are just a few things I noticed.
Awesome people
Very smooth process
Communication was poor. We did not like that we received checks for unsecured debt and did not ask for 10 day pay offs. The amounts were not accurate anymore. We would have preferred direct payment to creditors and there were no account numbers on the checks so the creditors know where to credit the checks to.
I received excellent customer service from particularly Ms. Prasad (initiating Loan Officer) and Ms. Garcia (my day to day contact during processing). Both were most attentive and helpful. I felt like a valued customer and "not just a number." They explained the process and what to expect, and kept in close contact throughout. They were professional and friendly at each and every contact, and explained things clearly and patiently.
Mrs.R.Harris was Amazing. Kept me informed every Friday. But the Underwriter was Lousy. That was the reason I CLOSED Late. This is the second time with my own company. Never again would I use them.
Communication from loan officer I had to call them every week. I feel like they were holding on my application for a while then had the nerve to tell me I had to September mortgage cause it wasn't going to close til 8th. When I raised hell about that and brought up the fact I was a Black woman that I feel you were taking their time but all of a sudden it close on the 27th of August.
Raven was prompt n answered all my questions but there was a guy who was covering for Raven one of the days who was rude n undermined my intelligence, maybe he hearing my accent took me for an illiterate. His customer service was below poor n for him I wld hv taken my mortgage elsewhere, but as I said I was working with Raven n she was excellent so I held on for her to come back n continue with her. I wld recommend Raven KIdd anytime. Thanks to her. Jennifer Amonoo-Harrison
Easy process, took longer than expected.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.