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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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I received a few voicemails asking for documents that I had submitted days before. Even though I had to wait a very long time for everything to take place, if I didn’t respond within a day for something, I would get voicemails kind of threatening to void my whole process if I didn’t get back to you soon. Everybody was very nice, and everything ended up being very accurate, but these are just a few things I noticed.
Communication was poor. We did not like that we received checks for unsecured debt and did not ask for 10 day pay offs. The amounts were not accurate anymore. We would have preferred direct payment to creditors and there were no account numbers on the checks so the creditors know where to credit the checks to.
I received excellent customer service from particularly Ms. Prasad (initiating Loan Officer) and Ms. Garcia (my day to day contact during processing). Both were most attentive and helpful. I felt like a valued customer and "not just a number." They explained the process and what to expect, and kept in close contact throughout. They were professional and friendly at each and every contact, and explained things clearly and patiently.
Mrs.R.Harris was Amazing. Kept me informed every Friday. But the Underwriter was Lousy. That was the reason I CLOSED Late. This is the second time with my own company. Never again would I use them.
I always got voicemail when I called, there were several occasions where I had to call back after leaving voicemails or emails, 3-7 days after leaving voicemails or sending emails, I was asked to send over home insurance declaration 3 times, my closing was rescheduled due to an issue out of my control, I was very unsatisfied with the overall experience. Lack of communication and the ability to contact someone directly was my biggest issue
The original person we dealt with was great in the beginning but when a question arose regarding upfront money we had to pay at closing he was not as cooperative. We were told we would not have to put any money down it would be put into the loan. It wasn’t and was made aware of this by the loan officer. The original guy we spoke to said he would take care of it. He didn’t. It was not the money it was not being told the truth originally. Penny Mac did make it right.
Communication from loan officer I had to call them every week. I feel like they were holding on my application for a while then had the nerve to tell me I had to September mortgage cause it wasn't going to close til 8th. When I raised hell about that and brought up the fact I was a Black woman that I feel you were taking their time but all of a sudden it close on the 27th of August.
Its was a great and smooth experience from the beginning, due to me not u understanding they took the time to explain te details with me..
Good customer service
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.