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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Josh and Tameka were very concise and professional during the entire process.
Anytime I called I felt like the primary goal was to get me off the phone, not answer my questions. Multiple calls to my loan officer were never returned. There is a lack of desire to communicate with your customers. I understand everyone is busy, but ignoring customers is never okay.
My loan went well I was pleased with how all my questions answered. And how well the loan went would give it Five Stars. Thank you
Kristen and the whole loan team were wonderful. Everything was prompt and thorough. I highly enjoyed working with them.
Covid may have hindered process, but working harder to communicate from the start would have changed things 100%.
This process was super straight forward. I don’t recall having any surprises, and most importantly, the process didn’t waste our time in any way, which is great because we are super busy.
Our refinance went very smooth. Jordan was very helpful through the whole process. Thanks Jordan!
Home Eq loan was to convert downstairs bathtub to shower. After taking care of my deceased disabled vet husband I realized it would be smart for me to convert for me when it's time. Needless to say I didn't receive enough funds after paying bills you say needed to paid to meet your ratio even though I have A1 credit. Chris numbers wasn't same numbers on closing papers, he never called back to go over numers even after I questioned the numbers with Ms Harris. I have never felt so disconnected.
Overall good experience. It seemed that the only way documents were received was if I sent them directly to the loan officer rather than upload to the portal. The portal did not really work. However, the loan officer was very helpful and friendly!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,782 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.