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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I received excellent customer service from particularly Ms. Prasad (initiating Loan Officer) and Ms. Garcia (my day to day contact during processing). Both were most attentive and helpful. I felt like a valued customer and "not just a number." They explained the process and what to expect, and kept in close contact throughout. They were professional and friendly at each and every contact, and explained things clearly and patiently.
Ari'le kept informed an up to date. Really pleased with the process and courtesy.
Let's put it this way, the process was so screwed up that my rate lock-in expired... off by months. I paid over $5k in points and I didn't get as low a rate as being advertised at the current time. I had three different loan process handlers. I could go on. This is not to disparage Marques, the problem is clearly with PennyMac.
Vey well done.
Ashley was amazing !
Smooth process.
Friendly,helpful people. Painless and quick closing. Thank you!
I'd give Penny Mac 4.5 stars out of 5, only because the closing document had to be changed more than once. This may have been due to the volume of loans being processed at the time my loan was being processed, but it was still a little annoying. Other than that, PennyMac's service was excellent.
Easier if I had direct line to agent
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,782 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.