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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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I always got voicemail when I called, there were several occasions where I had to call back after leaving voicemails or emails, 3-7 days after leaving voicemails or sending emails, I was asked to send over home insurance declaration 3 times, my closing was rescheduled due to an issue out of my control, I was very unsatisfied with the overall experience. Lack of communication and the ability to contact someone directly was my biggest issue
The original person we dealt with was great in the beginning but when a question arose regarding upfront money we had to pay at closing he was not as cooperative. We were told we would not have to put any money down it would be put into the loan. It wasn’t and was made aware of this by the loan officer. The original guy we spoke to said he would take care of it. He didn’t. It was not the money it was not being told the truth originally. Penny Mac did make it right.
Let's put it this way, the process was so screwed up that my rate lock-in expired... off by months. I paid over $5k in points and I didn't get as low a rate as being advertised at the current time. I had three different loan process handlers. I could go on. This is not to disparage Marques, the problem is clearly with PennyMac.
Vey well done.
Ashley was amazing !
Smooth process.
Friendly,helpful people. Painless and quick closing. Thank you!
I'd give Penny Mac 4.5 stars out of 5, only because the closing document had to be changed more than once. This may have been due to the volume of loans being processed at the time my loan was being processed, but it was still a little annoying. Other than that, PennyMac's service was excellent.
Easier if I had direct line to agent
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.