This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Great customer service experience. The easiest mortgage refi I have ever experienced.
The service was ridiculous. I will never use PennyMac again. I will tell all my friends don't use PennyMac. They continually ask for my mortgage statement for an address that was a bank. I explained to them I didn't own property at that address and that address was a bank. That I had a mortgage from that bank on my town home which I had already provided the statement to. The time frame was completely unreasonable at took a month and a half to refinance. they already had all my information becaus
The process was much longer than I was told it would be. We had made plans for vacation based on what I was told so I had to push hard to get this thing processed. I began to think it wouldn’t happen before we were scheduled to leave for vacation. Doing something this big by email was a big challenge.
Once we filled out all the paperwork, the process was very quick and easy. We finished 3 weeks ahead of a family member that started with another financial institution at the same time.
Great Experience!!!
The closing process was painful as I kept getting emails to verify my earnings and bank statements over and over to the point that I emailed Ben asking how much more do I need to provide. Also I had to close a Heloc account so I can close earlier or else I would have had to wait 3 more weeks and that popped at the last minute. Now I received a letter saying that you folks do not pay insurance and taxes and that is my responsibility. I have had an escrow account there.
The overall process and timeline were clearly communicated and this is what contributed to our overall "great" experience. However, there were often times break downs in communication, specifically during the closing process, that led us to a lower rating for some questions. Our closing date was rescheduled three times. During one of the rescheduled dates, the notary never showed up or called, nor did PennyMac call to inform us that the notary would not show up. This was a huge inconvenience.
5 Star
Everyone was great. Everyone kept me informed every step of they way and they were all professional and courtesy. It was a great experience.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,785 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.