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PENNYMAC

4.4

About this business

About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more

Location details

2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States

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WeekdayScheduleStatus
Mon6:00 a.m. to 7:00 p.m.
Tue6:00 a.m. to 7:00 p.m.
Wed6:00 a.m. to 7:00 p.m.
Thu6:00 a.m. to 7:00 p.m.
Fri6:00 a.m. to 7:00 p.m.
Sat6:00 a.m. to 5:00 p.m.
SunClosed
4.46,785 reviews
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JOSEPH D.'s profile image
JOSEPH D. 
on Birdeye

4 years ago

na 

GARY B.'s profile image
GARY B. 
on Birdeye

4 years ago

Excellent service, as a veteran I was treated better than when I tried to do my refinance through USAA (a veterans only organization)! I would recommend PennyMac to anyone! 

Robert Horton J.'s profile image
Robert Horton J. 
on Birdeye

4 years ago

There was an additional 4k dollars on the loan that wasn't part of what I agreed too. The loan was suppose to be 289k with closing costs included. All documents and communication before notary was sent out included closing costs. I will not be back for future business. The process took longer (due to covid im assuming) but was also inaccurate. If the loan couldn't have been matched then why put me through the process? 

JOSEPH R.'s profile image
JOSEPH R. 
on Birdeye

4 years ago

ya completed it finally........ the delay was not the fault of anyone,,, the internet was over filled causing the extreme delays..... for everyone using it...... thank you for all your hard work 

Ann-Marie G.'s profile image
Ann-Marie G. 
on Birdeye

4 years ago

Great experience! Fast and easy decisioning. Easy to get a hold of a person to ask questions. Whole process was very speedy and I would definitely recommend to anyone looking for a mortgage. 

Nicole A.'s profile image
Nicole A. 
on Birdeye

4 years ago

From start to finish pennymac and the representatives I’ve dealt with were all phenomenal. 

JENNIFER N.'s profile image
JENNIFER N. 
on Birdeye

4 years ago

There needed to be more communication about my loan progress. I started the process in May of 2020 and it just closed end of September. There were weeks that went by where I didn't hear from anyone and I had to reach out about the progress. 

Olusola A.'s profile image
Olusola A. 
on Birdeye

4 years ago

The whole process took too long, and there were some unexpected situations that we thought could have been handled differently, but I said it was great because we were able to close at the end despite all that transpired. 

Helen J.'s profile image
Helen J. 
on Birdeye

4 years ago

Easy process! I really didn't have to do anything and I appreciate how responsive Emmanuel Ongayo was when I had questions. Thankyou! 

Frequently asked questions about PENNYMAC

How is PENNYMAC rated?

PENNYMAC has a 4.4 star rating with 6,785 reviews. 

When is PENNYMAC open?

PENNYMAC is closed now. It will open at 6:00 a.m.