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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Thank you! Great job, Jesse! You deserve a raise!
There needed to be more communication about my loan progress. I started the process in May of 2020 and it just closed end of September. There were weeks that went by where I didn't hear from anyone and I had to reach out about the progress.
Over 120 days to close for a straightforward refinance on the same house with the same company???? Long periods of time without a response after multiple emails and calls for an update - including escalation to Christina (Nikki) Sullivan and Diego Cabello. 4 attempts at closing disclosure. Three reschedules of the closing date. And when we thought it was worked out - our loan application was CANCELLED and another reschedule! Never again! Friends and family could not believe it!
Loan closed over 30days past the date it was expected to close, documents were requested several times even after they were already uploaded to the portal. Other documents were requested but were not able to upload them so we had to email them which caused a delay in reviewing. Our scheduled signing appointment was canceled without notifying us due to documents not being reviewed which were submitted prior to the deadline I was given.
Process took to long and it was difficult to get a hold of my loan processor, often had to wait a day or longer for response or I would have to reach out a second time. Process was messy Conditions of refi were not all met as of yet. I was told at start that I would get “money in my pocket” by being able to skip first pmt. I have yet to receive a statement with this skipped payment as I have paid August at new rate, and have statement with Sep pmt due too. Can’t get an answer on this as of yet
The team at PennyMac was great and made the refinance process effortless.
Communication. Although, our Loan Officer was always pleasant and professional in our dealings with her. It was very frustrating not to be able to reach her along the way as I have with all my other loans with local banks. Paperwork: Very time consuming to scan and send all the documents needed, including a 27 page trust. Final signing: 11:00a.m. appt. ended up being 11:00 p.m - Paperwork didn't get to title company until that afternoon even though appt. was scheduled and confirmed earlier.
Communication. I never was able to get hold of Mariely. Our closing was postponed twice and we weren't made aware each time. We had to call several times (10+) to get a hold of Mariely. I even left a voicemail for Mariely's boss and am yet to hear back. We should have been done closing our loan 2 weeks ago and until we got Mariely the process was smooth. Not sure what happened all of a sudden. We as customers were quick to respond but Mariely made false promises and never kept up to her word.
I think the whole process went well except for the length of time it took to complete. However, I am a satisfied customer.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.