PENNYMAC

Steven G. 

on Birdeye

5 years ago

I feel I was mislead from the beginning on the closing costs. It started out around $4000 and ended up closer to 8 without a real explanation as to why it was higher than what I was first told 

KERVIN S. 

on Birdeye

5 years ago

The initial documents I signed had me not paying anything at closing, but when the notary showed up to complete the closing the documents had changed from what I had signed. This happened twice so I ended up having to pay money at the closing and I only paid the money because I did not want to have to wait more days for another attempt to correct the closing documents to what I had initially agreed upon. 

KENDRICK G. 

on Birdeye

5 years ago

Great experience 

Roger Y. 

on Birdeye

5 years ago

Better communication, adherence to to timelines, and respectful discussions. 

RANDY P. 

on Birdeye

5 years ago

Thanks 

Oliver Moore J. 

on Birdeye

5 years ago

One of the contacts with the Title review request left without letting us know they were gone. We were not sure if the requested materials we sent were received or acceptable? We did not know just who our contact at that stage of the process was. Everything else was open, clear and very professional. Thank you.  

DAVID F. 

on Birdeye

5 years ago

the pennymac team was great to work with from start to finish. All questions were answered promptly and completely and in a timely manner. 

Ken M. 

on Birdeye

5 years ago

The process from application to closing took a long time but Aida was really helpful at explaining that the process would be elongated. Because of this clarity I knew exactly what to expect. 

OSIRIS D. 

on Birdeye

5 years ago

I think the whole process went well except for the length of time it took to complete. However, I am a satisfied customer.