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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Over 120 days to close for a straightforward refinance on the same house with the same company???? Long periods of time without a response after multiple emails and calls for an update - including escalation to Christina (Nikki) Sullivan and Diego Cabello. 4 attempts at closing disclosure. Three reschedules of the closing date. And when we thought it was worked out - our loan application was CANCELLED and another reschedule! Never again! Friends and family could not believe it!
The refinance process was very easy and seamless.
From start to finish, it was very easy.
The whole process took too long, and there were some unexpected situations that we thought could have been handled differently, but I said it was great because we were able to close at the end despite all that transpired.
Easy process! I really didn't have to do anything and I appreciate how responsive Emmanuel Ongayo was when I had questions. Thankyou!
You kept sending confusing documents and you kept sending overdue and late payment letters! That part was extremely confusing and frustrating! Kelsey was fantastic! He always answered my calls for information very promptly!
N/A
it was a very easy process.
Great service and timely responses.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.