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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Kali was AMAZING!! She was very efficient with excellent communication throughout the whole process no matter how many questions I asked. She did everything she could to help move us along despite how busy Pennymac is with the popularity of the low rates. I am so happy that our refinance landed with her!
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Everyone on the team was great except Maranda Howard. I had an issue with accessing a document. As soon as I realized their was an issue I emailed Gabriel Mann (he was great as well), he responded quickly and forwarded the email to Maranda Howard. I heard nothing back until the evening before my closing. Then every time I tried to call her the phone would cut off when it was transferred to her. She has poor communication and that almost kept us from closing.
Great group to work with. Very professional.
The step by step roadmap was helpful to see and the links to the explanations for each step were also very helpful.
Emmanuel was great.
It was very smooth.
Due to COVID some document instructions were too basic and confusing. Having to leave a message and wait for a return call was concerning and frustrating. I had to submit my termite inspection 4 times. I would have appreciated more detailed instructions on messages regarding document need.
Sometimes it was difficult to get connected to someone. When i call, it will just keep on ringing at the other end. Or when someone called me or returned my call, i picked up the phone but got disconnected right away. The other end didn’t bother to call me back again. Submitting/signing documents on my portal was confusing. Wasn’t sure if I needed to submit documents on my portal because i had no idea or didn’t get an explanation what are those documents.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.