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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Been reaching out with questions since after signing the closing documents and have never heard back. Phone calls never went answered during the refinance. Not able to speak to anyone at all, only directed me to a voice mailbox. The service from Rachel was great, I'm just disappointed in how Pennymac as a company limits the communication. I still have unanswered questions that are time-sensitive and don't know if ill ever hear back.
Beginning of the process was fine but middle to end experience wasn’t great. Questions needed to be asked repeatedly because I was not getting a response or the answer was rushed and unclear. At times I felt there was a lack of professionalism in email communication. Happy with the loan itself but process could be improved.
I would highly recommend PennyMac, everything about the loan was communicated and done in a timely manner. Very great customer service.
During the initial application contact was great and i was called by Penny Mac and instructed what to do and questions were answered. Initial document upload was fine. When I transitioned to the MAC team i would get emails from them and reply with questions. Not one email was answered! Not one! I Phone contact was just as bad. Mr. Lusk of the MAC never responded to me even once.
I was contacted by PennyMac to lower my interest rate a few months ago and it wasn't worth going through the process. But they stayed in contact with me and came back to a rate the was worth the change. It was quick and painless. I saved around $100 a month. That $100 will be used to reduce the principal and pay off the loan quicker. Thanks PennyMac.
Wow! Great and fast service ! 2nd time with PennyMac!
prompt reply to inquiries. Loan amount changes explained/resolved quickly rapid issue resolution Timely loan process
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Refinance loan was completed promptly and easily., Faster than expected..
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.