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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Process began in mid-April and closure in mid-August. Way too long for a refinance when PennyMac held the mortgage. As a result, addition bank docs requested as ones I had previously sent were older than 60 days & a request for "all pages" of a bank statement when the documents show "Page 1 of 1." Because of the delay we were able to take advantage of new mortgage rates, from an initial quote of 3. 25% to 2.625% Robert Gillespie who came in late was very good and closing went well.
Been reaching out with questions since after signing the closing documents and have never heard back. Phone calls never went answered during the refinance. Not able to speak to anyone at all, only directed me to a voice mailbox. The service from Rachel was great, I'm just disappointed in how Pennymac as a company limits the communication. I still have unanswered questions that are time-sensitive and don't know if ill ever hear back.
Communication. All of the frustrations I experienced boiled down to a lack of communication, both on the PennyMac side, and their contracted title company/notary. The first notary was two hours late and brought the wrong paperwork, and the second was a no-show. The third and final notary brought a different closing disclosure than the one PennyMac had provided, but it was close enough that I signed. In the end, I felt desperate to end the pain of their dysfunctional communication.
During the initial application contact was great and i was called by Penny Mac and instructed what to do and questions were answered. Initial document upload was fine. When I transitioned to the MAC team i would get emails from them and reply with questions. Not one email was answered! Not one! I Phone contact was just as bad. Mr. Lusk of the MAC never responded to me even once.
Wow! Great and fast service ! 2nd time with PennyMac!
Though Blem provide excellant customer service to me,I strongly feel the Pennymac Appraisal team dropped the ball on communication with the Appraisal company, on expediting the amended appraisal. Even though I was informed by the Appraisal company that the amended appraisal was sent to Pennymac, it was never provided, so I opted to go with the original appraisal to expedite closing. Thank you Blen for assisting us through this stressful process.
prompt reply to inquiries. Loan amount changes explained/resolved quickly rapid issue resolution Timely loan process
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Refinance loan was completed promptly and easily., Faster than expected..
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.