This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions
Very easy process and great communication thru out the process.
I was contacted by PennyMac to lower my interest rate a few months ago and it wasn't worth going through the process. But they stayed in contact with me and came back to a rate the was worth the change. It was quick and painless. I saved around $100 a month. That $100 will be used to reduce the principal and pay off the loan quicker. Thanks PennyMac.
My loan processor was excellent however if she was out of the office I wouldn’t get a call back or get my questions answered my loan officer was extremely difficult to get in contact with. I felt like that once I signed up for the refinance my business wasn’t appreciated or valued.At one point of the process I even contacted a competitive Wells Fargo got approved for a lower rate almost went with them but came back to Penny Mac because I was too close to the closing process
Although some documents were requested twice (pay stubs) I do not blame Jordan. I just equate it to covid-19 and everything taking longer. Jordan and the whole team were excellent1
The process was smooth with no problems. I was contacted throughout the refinance by my MAC Team. I would recommend anyone considering refinancing to contact them. Thank you.
Great experience
The refinance experience was overall clear and simple. Thank you.
The website that is used to upload documents is not good. I couldn’t upload anything after the initial upload so I had to email items and they were not received then I had to email them multiple times. The process was not easy to get in touch with the team and or get a response.
Communication
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.