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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Very easy process and great communication thru out the process.
Though Blem provide excellant customer service to me,I strongly feel the Pennymac Appraisal team dropped the ball on communication with the Appraisal company, on expediting the amended appraisal. Even though I was informed by the Appraisal company that the amended appraisal was sent to Pennymac, it was never provided, so I opted to go with the original appraisal to expedite closing. Thank you Blen for assisting us through this stressful process.
My loan processor was excellent however if she was out of the office I wouldn’t get a call back or get my questions answered my loan officer was extremely difficult to get in contact with. I felt like that once I signed up for the refinance my business wasn’t appreciated or valued.At one point of the process I even contacted a competitive Wells Fargo got approved for a lower rate almost went with them but came back to Penny Mac because I was too close to the closing process
Although some documents were requested twice (pay stubs) I do not blame Jordan. I just equate it to covid-19 and everything taking longer. Jordan and the whole team were excellent1
Quicker process, but I understand the climate we're in currently so it was expected.
Overall the loan experience went well, except as we went to closing. The closing documents were different than what we expected and what we were told they would be. We were told that we would not need to bring any funds to the table. When we went to closing, we not only had funds to pay, but it was more than an earlier estimate. Nothing worse than getting surprised at closing. At the same time, the people we worked with were very friendly and professional. They addressed all our concerns.
The process was smooth with no problems. I was contacted throughout the refinance by my MAC Team. I would recommend anyone considering refinancing to contact them. Thank you.
The refinance experience was overall clear and simple. Thank you.
The website that is used to upload documents is not good. I couldn’t upload anything after the initial upload so I had to email items and they were not received then I had to email them multiple times. The process was not easy to get in touch with the team and or get a response.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,782 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open on Monday at 6:00 a.m.