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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Lack of human communication. I know you’re busy, but this Communication was marginal
Everything was explained very well and closing was as easy as a few signatures and dates.
There were documents that were needed to get my file through underwriting that were not requested. I sent over what I thought was needed, even though they were not asked for, and sure enough they were needed. My refi was very stressful, which could have been avoided. It was also frustrating that I rarely was able to speak to anyone when I called. I always had to leave a voicemail, which sometimes led to days without a response. Towards the end I called daily to get an update.
Very friendly and answered my questions when I needed clarification
Process began in mid-April and closure in mid-August. Way too long for a refinance when PennyMac held the mortgage. As a result, addition bank docs requested as ones I had previously sent were older than 60 days & a request for "all pages" of a bank statement when the documents show "Page 1 of 1." Because of the delay we were able to take advantage of new mortgage rates, from an initial quote of 3. 25% to 2.625% Robert Gillespie who came in late was very good and closing went well.
They make buying a home easy. Great communication and I loved having “my Mac team” by my side every step of the way after the application process until closing. Very friendly and real people to work with.
Been reaching out with questions since after signing the closing documents and have never heard back. Phone calls never went answered during the refinance. Not able to speak to anyone at all, only directed me to a voice mailbox. The service from Rachel was great, I'm just disappointed in how Pennymac as a company limits the communication. I still have unanswered questions that are time-sensitive and don't know if ill ever hear back.
Communication. All of the frustrations I experienced boiled down to a lack of communication, both on the PennyMac side, and their contracted title company/notary. The first notary was two hours late and brought the wrong paperwork, and the second was a no-show. The third and final notary brought a different closing disclosure than the one PennyMac had provided, but it was close enough that I signed. In the end, I felt desperate to end the pain of their dysfunctional communication.
Beginning of the process was fine but middle to end experience wasn’t great. Questions needed to be asked repeatedly because I was not getting a response or the answer was rushed and unclear. At times I felt there was a lack of professionalism in email communication. Happy with the loan itself but process could be improved.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.