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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Lack of human communication. I know you’re busy, but this Communication was marginal
Everything was explained very well and closing was as easy as a few signatures and dates.
There were documents that were needed to get my file through underwriting that were not requested. I sent over what I thought was needed, even though they were not asked for, and sure enough they were needed. My refi was very stressful, which could have been avoided. It was also frustrating that I rarely was able to speak to anyone when I called. I always had to leave a voicemail, which sometimes led to days without a response. Towards the end I called daily to get an update.
Very friendly and answered my questions when I needed clarification
They make buying a home easy. Great communication and I loved having “my Mac team” by my side every step of the way after the application process until closing. Very friendly and real people to work with.
Beginning of the process was fine but middle to end experience wasn’t great. Questions needed to be asked repeatedly because I was not getting a response or the answer was rushed and unclear. At times I felt there was a lack of professionalism in email communication. Happy with the loan itself but process could be improved.
Poor communication from staff. Through the whole process I didn’t know what was happening or in what step we were on. Information was not clear and definite. I had to call the loan officer for clarification. However staff was very friendly and the whole process went fast and smooth which is why maybe there was no need to keep me inform since it was a pretty smooth straightforward process. Overall I’m very pleased because I got an excellent deal with a low interest rate.
I would highly recommend PennyMac, everything about the loan was communicated and done in a timely manner. Very great customer service.
The overall experience, the application process exceeded my expectations with both communications and time from start to finish. The whole Penny mac team made it simple and were very helpful to any questions I had. I will highly recommend Penny mac to anyone looking to buy a home.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.