PENNYMAC

TODD G. 

on Birdeye

5 years ago

Quicker process, but I understand the climate we're in currently so it was expected. 

ROGER DIX J. 

on Birdeye

5 years ago

Great experience 

KAZALIOU D. 

on Birdeye

5 years ago

Communication 

WILLIAM B. 

on Birdeye

5 years ago

My communication with Rachel Harris was excellent. However, I had a question about my old loan payoff amount that Rachel could not answer. She said that she would get back to me. She did not, but someone else from PennyMac did, but they also couldn't answer my question. This person said that they would contact my original loan officer who get back to me. This never happened and I went into our closing without a response. Not Good. Also, my email to the loan officer was never returned. 

Kenneth W. 

on Birdeye

5 years ago

It was very clear and quick! The process was easy! 

Amanda C. 

on Birdeye

5 years ago

Everyone was great and friendly, unfortunately time expectations were delayed due to covid . 

Dean Y. 

on Birdeye

5 years ago

Penny Mrva and Xavier made this a painless process. Appreciate the fine efforts of both. Thanks again for getting this done. 

Frederick S. 

on Birdeye

5 years ago

Rachel Harris was exceptional taking me through the process and keeping me informed. Her friendly and professional knowledge made me feel comfortable and trustworthy in her. Triple kudos to her and all the staff!!!! Sincerely Frederick Scott 

JAMES T. 

on Birdeye

5 years ago

All the people I had contact with were pleasant, knowledgeable and helpful. I was kept informed throughout the process.