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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Quicker process, but I understand the climate we're in currently so it was expected.
Good job
Overall the loan experience went well, except as we went to closing. The closing documents were different than what we expected and what we were told they would be. We were told that we would not need to bring any funds to the table. When we went to closing, we not only had funds to pay, but it was more than an earlier estimate. Nothing worse than getting surprised at closing. At the same time, the people we worked with were very friendly and professional. They addressed all our concerns.
My communication with Rachel Harris was excellent. However, I had a question about my old loan payoff amount that Rachel could not answer. She said that she would get back to me. She did not, but someone else from PennyMac did, but they also couldn't answer my question. This person said that they would contact my original loan officer who get back to me. This never happened and I went into our closing without a response. Not Good. Also, my email to the loan officer was never returned.
It was very clear and quick! The process was easy!
Everyone was great and friendly, unfortunately time expectations were delayed due to covid .
Penny Mrva and Xavier made this a painless process. Appreciate the fine efforts of both. Thanks again for getting this done.
Rachel Harris was exceptional taking me through the process and keeping me informed. Her friendly and professional knowledge made me feel comfortable and trustworthy in her. Triple kudos to her and all the staff!!!! Sincerely Frederick Scott
All the people I had contact with were pleasant, knowledgeable and helpful. I was kept informed throughout the process.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.