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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Not respond for my request timely matter
We chose to apply for the refinance with Penny Mac because of an earlier experience and exceptional customer service. We were disappointed in the length of time to process this loan (over 10 weeks), at the repeated requests for the same documentation, and at the delays in getting a phone call or email answered. Our expected closing was delayed 5 days as the documents had been prepared incorrectly and had to be redrawn. We understand you are busy, but this was unacceptable.
I LOVE pennymac. When we wanted to refinance our home to lower our monthly payment we didn't look anywhere else than pennymac. We have always had the best experience working with them when we bought our home 3 years ago. It's the best lender company in my opinion.
Too many people involved. Requesting documents that have nothing to do with my loan
Great experience with the penny Mac team. Very helpful polite and caring during the whole process. Would definitely use them again in the future.
Rachel Harris was exceptional taking me through the process and keeping me informed. Her friendly and professional knowledge made me feel comfortable and trustworthy in her. Triple kudos to her and all the staff!!!! Sincerely Frederick Scott
All the people I had contact with were pleasant, knowledgeable and helpful. I was kept informed throughout the process.
👌 Awesome
Was pretty seamless. Hard to get a hold of someone at one point but answers were gotten and worked out fine.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.