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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I LOVE pennymac. When we wanted to refinance our home to lower our monthly payment we didn't look anywhere else than pennymac. We have always had the best experience working with them when we bought our home 3 years ago. It's the best lender company in my opinion.
Too many people involved. Requesting documents that have nothing to do with my loan
Rachel Harris was exceptional taking me through the process and keeping me informed. Her friendly and professional knowledge made me feel comfortable and trustworthy in her. Triple kudos to her and all the staff!!!! Sincerely Frederick Scott
👌 Awesome
The point of contact assigned was not knowledgeable of basic information about closing documents. Questions had to be referred to loan officer delaying answers. All phone calls to PennyMac were automatically routed to Jasmine who was unable to answer the questions. As a customer I had no option of contacting another advisor or supervisor. When told questions were elevated to supervisor there was no follow up from the supervisor. When asked multiple questions Jasmine became short and rude.
Better communication- if someone is going to return Jason’s call they should be able to answer questions. I never did get an explanation for the amount the I paid to close. Communication was very poor
For some reason no one understood that when a woman gets married she changes her last name and that in my unique situation I also changed my middle name. I was told that I was wrong about MY own name. We had a closing that was canceled and no one told us, we had a closing where my name was right on some docs and not on others and this last one had my former name different on documents. One with middle initial A and some with G. We also suddenly needed a witness at our final closing.
Great team
She was professional, provided accurate information and exceptional customer service throughout the loan final process. She also had a wonder personality and was excellent to work with from the beginning to the end.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,785 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 5:00 p.m.