This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions
The entire process was pretty easy. My only problem was not have a DIRECT number to get in touch with Camorrah Washington. Other than that, I had a great experience. Camorrah is knowledgeable and a pleasure to work with. Also, the interest rate I received was UNBEATABLE! Thanks PennyMac!
Great experience. I would recommend PennyMac for a refinance. Everything went very smoothly.
Great work!
We've had a positive experience with PennyMac as our mortgager, so we were really disappointed by the negative experience we had while refinancing. The root of our problem was a lack of consistent communication: calls & emails went unanswered, documents were requested after being submitted, and we spoke to a different representative every time we did have contact. It sounds like a lot of PennyMac's process is driven by difficult computer systems, which create headaches for agents and customers.
Never got call backs on the same day sometimes for a week. My monthly payments are higher still than the disclosures indicated. Still trying to communicate and not getting call backs. Very stressfull with closing dates pushed back. I still donthave answers!
The only Associate that was on top of things was the Loan Officer that helped me with the initial paperwork Krystan Keyes Loan Officer (NMLS # 1519388). She was always on top of things and when she had to get back to me she did it expeditiously. Very Professional, Knowledgeable, Helpful and Responsive. Cammorah Washington was the exact opposite. She argued with me in every one of my questions. Even when I explained to her that paperwork was sent and I had a response. Kudos to your Mgr Craig!!
Pennymac has lost its personal touch. I was just a number. Pennymac took on too much business at once. “Too big to feel.” As well as to think. Disappointing. Jane Riley was great and shadowed my progress. Rachel was nice. A “Beth”was good too. But PM made many assumptions about my knowledge of what they meant. It all worked out and PM was pretty generous financially at the end. I’m done. Thanks for asking. Ron Leininger
Thank you for giving us a good rate with our refinance. Brock did such a great job communicating with us, he made sure all our questions was answered and he actually took the time to do his research and provides us the answers that we needed to know. Keep doing a great job Brock, keep being kind and patient with your clients. we thank you so much and God bless you! I hope you get a recognition for doing your job so very well!
The process took to long and when I requested updates from Ari'ele Smith I didn't get a response. Then I contacted Tristan Summers, he responded right away. Tristan Summers response was that it will be about 2 weeks, turned out to be more like 1 month and 2 weeks.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.