This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions
Marquisha Thompkins was a TEN- PERFECT :) If it was not for her i would have went to another mortgage co. PennyMac took for EVER and i understand C-19! But PennyMac (5/1/20 to 7/15/20) to simply refinance a with no money involved and they were my original mortgager! They already had my information! Then, i had to inform PennyMac that the specialist that was assigned to me, no longer worked for them, my paper work stood still for 3weeks, UNACCEPTABLE! Marquisha Thompkins IS GREAT! Thank you!
Communication was great with PennyMac. It was not difficult to call and get a hold of a representative anytime I had a question, which was clearly answered. This was my first refinance so there were a lot of questions, but PennyMac made it easy.
Mariely Delgado was excellent in all regards, as were several other PennyMac staff who we interacted with during our re-fi process. Having said that, there were a couple of staff who were poorly trained and otherwise lazy staff (providing me with inaccurate information and requesting documents be uploaded that already were in the PennyMac system) that added lots of stress to what should have been a seamless process.
Refinance process with PennyMac worked great! All the people involved in this process were always polite, gave accurate information, and worked to make it efficient. I recommend PennyMac to anyone considering refinancing of their home loan.
.
The people were very nice.
The PennyMac team was Awesome and a pleasure to work with. I would recommend them to anyone.
Thank you for giving us a good rate with our refinance. Brock did such a great job communicating with us, he made sure all our questions was answered and he actually took the time to do his research and provides us the answers that we needed to know. Keep doing a great job Brock, keep being kind and patient with your clients. we thank you so much and God bless you! I hope you get a recognition for doing your job so very well!
The process took to long and when I requested updates from Ari'ele Smith I didn't get a response. Then I contacted Tristan Summers, he responded right away. Tristan Summers response was that it will be about 2 weeks, turned out to be more like 1 month and 2 weeks.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.