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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The entire process was pretty easy. My only problem was not have a DIRECT number to get in touch with Camorrah Washington. Other than that, I had a great experience. Camorrah is knowledgeable and a pleasure to work with. Also, the interest rate I received was UNBEATABLE! Thanks PennyMac!
Great experience. I would recommend PennyMac for a refinance. Everything went very smoothly.
Mariely Delgado was excellent in all regards, as were several other PennyMac staff who we interacted with during our re-fi process. Having said that, there were a couple of staff who were poorly trained and otherwise lazy staff (providing me with inaccurate information and requesting documents be uploaded that already were in the PennyMac system) that added lots of stress to what should have been a seamless process.
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We've had a positive experience with PennyMac as our mortgager, so we were really disappointed by the negative experience we had while refinancing. The root of our problem was a lack of consistent communication: calls & emails went unanswered, documents were requested after being submitted, and we spoke to a different representative every time we did have contact. It sounds like a lot of PennyMac's process is driven by difficult computer systems, which create headaches for agents and customers.
Never got call backs on the same day sometimes for a week. My monthly payments are higher still than the disclosures indicated. Still trying to communicate and not getting call backs. Very stressfull with closing dates pushed back. I still donthave answers!
The only Associate that was on top of things was the Loan Officer that helped me with the initial paperwork Krystan Keyes Loan Officer (NMLS # 1519388). She was always on top of things and when she had to get back to me she did it expeditiously. Very Professional, Knowledgeable, Helpful and Responsive. Cammorah Washington was the exact opposite. She argued with me in every one of my questions. Even when I explained to her that paperwork was sent and I had a response. Kudos to your Mgr Craig!!
Thank you for giving us a good rate with our refinance. Brock did such a great job communicating with us, he made sure all our questions was answered and he actually took the time to do his research and provides us the answers that we needed to know. Keep doing a great job Brock, keep being kind and patient with your clients. we thank you so much and God bless you! I hope you get a recognition for doing your job so very well!
The process took to long and when I requested updates from Ari'ele Smith I didn't get a response. Then I contacted Tristan Summers, he responded right away. Tristan Summers response was that it will be about 2 weeks, turned out to be more like 1 month and 2 weeks.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,785 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.