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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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My experience was easy and stress-free. I definitely appreciate that!
There was no communication. My closing was scheduled 5 different times. And two of the times given no one showed and I never received a call stating that I was not closing. Marques called me just after receiving my loan and said he would call every Tuesday to check in. I never heard from him again until months later after leaving numerous messages about my loan not closing and needing to know what was going on! This was the worst experience I have ever had refinancing!
N/a
Quick process happy with percentage.
The communication on this loan was terrible. Not sure it was Tameka's fault. We were supposed to close in April, then May, then June. We ended up not closing until early July. We sent emails asking and never got clear answers (again not Tameka's fault as this had been escalated above her) as to why this was taking so long.
Overall experience was good. We were kept up to date on where we were in the process. Sometimes document were requested more than once.
Great customer service. Weekly status updates and requests. Overall a great experience. Darrien and Gary were very helpful, friendly and great to work with.
Accurate customer service
Made the process painless
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.