This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions
Great job -- easy and painless process. I did get a a duplicate request to review and sign one batch of docs prior to closing, but all in all the process is great.
Our loan officer Tony was great from the beginning in setting the tone. He set clear expectations from the get go and was great to work with as we switched mortgage providers in the middle of our closing date. From there, Kristen really stepped up to the plate and made the experience a home run. She worked outside hours and communicated across the business to get the job done. The communication was great every step of the way. Thank you all for the great service and making this home a reality.
The communication on this loan was terrible. Not sure it was Tameka's fault. We were supposed to close in April, then May, then June. We ended up not closing until early July. We sent emails asking and never got clear answers (again not Tameka's fault as this had been escalated above her) as to why this was taking so long.
Overall experience was good. We were kept up to date on where we were in the process. Sometimes document were requested more than once.
Great customer service. Weekly status updates and requests. Overall a great experience. Darrien and Gary were very helpful, friendly and great to work with.
Easy process.
Accurate customer service
It should have been communicated early documentation was needed to verify wife's employment status. Not, Thursday afternoon when we scheduled the coming Monday to close, delaying the process. Also, I had several loans being refinance and duplicate information was being asked more than once. There was no communication between the different employees working on the loans and had to call multiply times to get thing straighten out.
Four stars for the service we received from our loan officer who true to his word we were able to remain in contact from beginning to end. There were a couple of hic ups with our closing documents but all was resolved and we were able to close without delays.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.