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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Our appraisal was significantly delayed. Our house appraised for $5000 less than asking. No one told us to show the additional $5000 in our bank account which we could have easily done. Consequently our closing was delayed. No one could tell us why The home we purchased was 2 hours from our home. I had to travel and stay 2 extra days to close. We finally were able to get through to an executive who analyzed the problem. The house was for my daughter as a rental. She needed a hotel also.
date and time of closing was not communicated well, date originally told that I was closing didn't happen and then I didn't receive the documents until the night before at 8pm and was told then where and what time to show up the next morning for closing. This really isn't acceptable and I had to push for the information all along the way.
Ease of application
We were told there would be no closing costs when we applied for this streamline loan. In scheduling our closing we were told we needed to bring over $600 and at the actual closing we wrote a check for $785. The communication for this process and what our expectations were was not clear. It didn't break the bank, but that wasn't the point. If you aren't sure if there are closing costs don't sell that during the application process, and don't communicate a number you aren't sure of.
Great job -- easy and painless process. I did get a a duplicate request to review and sign one batch of docs prior to closing, but all in all the process is great.
Great service and prompt weekly updates from my 3 the penny Mac associates. Very smooth and seamless closing.
N/a
Quick process happy with percentage.
It should have been communicated early documentation was needed to verify wife's employment status. Not, Thursday afternoon when we scheduled the coming Monday to close, delaying the process. Also, I had several loans being refinance and duplicate information was being asked more than once. There was no communication between the different employees working on the loans and had to call multiply times to get thing straighten out.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,785 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.