This profile has been claimed by the business owner or representative.
PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions
Robert helped me through the entire process and made sure process moved along. Although we had a stall during process Robert really made a tremendous effort to fix the issue and get me to closing. Again I appreciate all your time and effort and helping me through this process and making sure my closing was perfect.
Overall, the experience was Great. Chemmorah took the time to answer all of my questions and ease a lot of anxiety that I was experiencing throughout the process. There was a small glitch at the end of the process that could have potentially pushed out closing by 2 days, but Chemmorah worked very hard to ensure closing on the afternoon of the original date. Thank you so much Chemmorah!
Thank you much!
Our questions were answered quickly and accurately.
The main person I was working with ended up getting sick so that delayed the communication process a little. We were also not told that we needed a certain document from my previous sale until we were sitting at the title company trying to sign the loan
We were told there would be no closing costs when we applied for this streamline loan. In scheduling our closing we were told we needed to bring over $600 and at the actual closing we wrote a check for $785. The communication for this process and what our expectations were was not clear. It didn't break the bank, but that wasn't the point. If you aren't sure if there are closing costs don't sell that during the application process, and don't communicate a number you aren't sure of.
N/a
Quick process happy with percentage.
Every individual I’ve contracted throughout the refinancing process was very helpful, they took extra time to explain things if I had any questions or concerns. Prior to refinancing I had payment questions and the individuals at customer support were amazing at walking me through setting up my account online and through the app.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.