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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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The main person I was working with ended up getting sick so that delayed the communication process a little. We were also not told that we needed a certain document from my previous sale until we were sitting at the title company trying to sign the loan
We were told there would be no closing costs when we applied for this streamline loan. In scheduling our closing we were told we needed to bring over $600 and at the actual closing we wrote a check for $785. The communication for this process and what our expectations were was not clear. It didn't break the bank, but that wasn't the point. If you aren't sure if there are closing costs don't sell that during the application process, and don't communicate a number you aren't sure of.
Great job -- easy and painless process. I did get a a duplicate request to review and sign one batch of docs prior to closing, but all in all the process is great.
Our loan officer Tony was great from the beginning in setting the tone. He set clear expectations from the get go and was great to work with as we switched mortgage providers in the middle of our closing date. From there, Kristen really stepped up to the plate and made the experience a home run. She worked outside hours and communicated across the business to get the job done. The communication was great every step of the way. Thank you all for the great service and making this home a reality.
Great service and prompt weekly updates from my 3 the penny Mac associates. Very smooth and seamless closing.
Lack of communication from loan processing agent
Despite all the craziness going on in the world, the process all though not quick was painless and very easy. Very professional and polite staff members and a great experience over all.
Quicker to telephoned questions.
The process was quick an simple!
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.