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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Great experience from beginning to end. I would highly recommend Penny MAC to friend and family!
Very quick and easy process.
Very quick and easy process.
We always got emails regarding questions or other documentation, but when you needed to speak to whomever called or emailed you could never reach them! Calls always went to a “call center” and them would never pass you to the person you asked. Instead they tried to help. And in our case several people told us the WRONG stuff to send so it held closing up! Closing went fine and the lady who came to our house was really nice & efficient. Would not recommend PennyMac!
Cammorah was Super responsive, friendly, and knowledgeable!! Thank you for all your help.
I don’t even know how to start. This was the worse experience ever. The first time I applied for my loan PennyMac was not able to accomplish the documentation on time and blame covd-19 and third parties such as banks and escrow. I had to reapply and it was even worse no Communication whatsoever. No one could give you a credible explanation or even take ownership of the problem and try to solve it. The whole team fail to communicate, assist and execute on time.
Great experience.
I experienced several "miscommunications". The loan officer didn't understand VA funding fees/pending disability claims and provided incorrect information. At closing, David said to sign the docs stating it was an investment property when it wasn't. Another notary had to come and have me re-sign everything. Craig promised a $250 credit for the inconvenience, and it was never applied. I've been waiting over 7 days for him to return my call to discuss... BAD COMMS/WRONG INFO WITH ALL EMPLOYEES!
Charles and Elizabeth were great. The closing professional was terrific. Been with Penny Mac for many years and they are superb.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.