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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Great experience from beginning to end. I would highly recommend Penny MAC to friend and family!
Anytime I emailed the mymac address, I never received a response. My LE and CD were sent incorrectly and I had to follow up multiple times to get them corrected. I had to call multiple times to attempt to schedule a closing. I do not feel like the communication was adequate during the process.
I liked that in the beginning I was contacted weekly, giving me updates on the loan status, but those calls stopped. It took 3 months to close, and for 1.5 of those, I had no idea if my loan was still being processed. We set a closing date, and no one showed up, I had to call to find out what was going on, we set another appointment a week later, which made it so I had to make another mortgage payment to my previous lender.
It was nearly impossible to get someone on the phone, when you did get someone on the phone, they were not informative and incorrect/contradictory info on documents needed or not needed then 2 weeks go back and why you were told was not needed and then closing document changed 4 times within 8 days. When notary was at my house - after calling and not getting anyone but being sent to voicemail box I finally got someone (15 calls later) then hold 45min before someone could answer my questions.
Very quick and easy process.
Y'all where so nice and very helpful. I will be referring friends & family to you.
It started great for the 1st two weeks and then the communication went "missing in action". As a current customer I felt neglected in the middle of this refinancing. It was difficult to find a live voice and I was being told I needed to submit trivial pieces of information or confirm something I already submited. In the last week the communication improved drastically and I felt valued again with quick returned phone calls.
Very friendly, prompt with returning calls, made everything easy to understand, it was overall a very smooth and great experience!
Pleasure to work with.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.