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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Not sure if it's Covid, but initial correspondence with Patrick was great, exciting even because of rates a speed expected to close. Documents were requested from a variety of agents. This was confusing we lost the ability of knowing who the "point" person was that we were to communicate with. Especially when we got little response back. Finally Ariel became the person that answered most of our questions. Closing amounts incorrect, made 2 trips for closing checks. Closing agent was fantastic.
A
Y'all where so nice and very helpful. I will be referring friends & family to you.
Very friendly, prompt with returning calls, made everything easy to understand, it was overall a very smooth and great experience!
Pleasure to work with.
Cammorah was Super responsive, friendly, and knowledgeable!! Thank you for all your help.
I don’t even know how to start. This was the worse experience ever. The first time I applied for my loan PennyMac was not able to accomplish the documentation on time and blame covd-19 and third parties such as banks and escrow. I had to reapply and it was even worse no Communication whatsoever. No one could give you a credible explanation or even take ownership of the problem and try to solve it. The whole team fail to communicate, assist and execute on time.
I experienced several "miscommunications". The loan officer didn't understand VA funding fees/pending disability claims and provided incorrect information. At closing, David said to sign the docs stating it was an investment property when it wasn't. Another notary had to come and have me re-sign everything. Craig promised a $250 credit for the inconvenience, and it was never applied. I've been waiting over 7 days for him to return my call to discuss... BAD COMMS/WRONG INFO WITH ALL EMPLOYEES!
Charles and Elizabeth were great. The closing professional was terrific. Been with Penny Mac for many years and they are superb.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.