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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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Great rate, pleasant experience. Worked with us throughout to ensure smooth closing. Highly recommend.
A
It started great for the 1st two weeks and then the communication went "missing in action". As a current customer I felt neglected in the middle of this refinancing. It was difficult to find a live voice and I was being told I needed to submit trivial pieces of information or confirm something I already submited. In the last week the communication improved drastically and I felt valued again with quick returned phone calls.
Blen Alemu was very pleasant to work with!!!!
I was not given proper information, the day of signing my closing documents the numbers didn’t add up, no processing officer would answer the phone, people lied
It was Great.
Communication was horrible.
Better communication towards the end of the process. Waited for days with no response after multiple emails and phone calls. Closing was 3 weeks late.
I was never able to call my loan officer with any questions or concerns. There were issues at closing where Pennymac told me to be at the Title Co, even though they had failed to send all the required documents yet. Also apparently my Mac team rep “was out sick” and when I called I could only reach his voicemail, and I have still yet to receive a single response from any of the many messages I left. At closing the payment amount went up $60 higher than what was on the original closing docs.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.