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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
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If I wouldn't have called as much as I did I would have never closed very poor business practice
I was very concerned with the service I received from Marcus Lusk. He never returned calls or got back to me with any information I requested . I often had to reach out to my loan officer Nikki Sullivan ( who was absolutely great) to get answers and responses. I asked him for a direct number to reach him atthe office - he gave me one that did not work Overall not a great experience - with notable exceptions like Nikki and the woman who set up my closing
Both David and Jacob did a fantastic job with my refinance. Made for the smoothest transaction I can ever remember doing. Went through all my options, helped choose the best one and closed in such a short time.
As I completed the request for one set of documents another was added.Instead of being informed of the progress of the application period I had to contact P'Mac.I did NOT request impound accounts. At my request tax impound account was removed however, ins. impound account was not. At application I asked that all costs be put into the loan. But loan docs showed about $6000 to close. I had loan approval on June 4 but another request came in so it was delayed until July 2.
It would be nice if all the departments would communicate with each other about what is happening with people. When someone is refinancing the loan department should know about it.
This was our second loan experience with penny mac and we wouldn't look elsewhere!
Great and easy transaction, thank you Kali and William for making it a smooth process.
Received a number of emails telling me to ask questions by email. But I sent several emails and never got a response. I would have to call to try to get someone Also I would receive calls from my closing advisor. But I couldn’t call her back directly. I had to call a central number and that person wasn’t always sure why my advisor had called. It was difficult to maintain a dialogue with people who knew what was going on with my loan.
no one could beat the rate and the closing process was quick without issues
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,791 reviews.
When is PENNYMAC open?
PENNYMAC is permanently closed.