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PENNYMAC
- Mortgage Lenders
- Plano, TX
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
2201 West Plano Parkway, Ste. 150, 300, Plano, TX, 75075, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My husband and I had a great experience with PennyMac. Everything was communicated well and the process did not take long. Thank you for your service!
Thank you
Great service!
I give PennyMac a five star rating especially during this time of a pendemic. They answered all my questions and needs promptly. It was a stress free process. All of the people, I talked to on the phone were courteous, professional, and friendly. If I buy another house, I'll use PennyMac again.
Everyone i talked to were great to communicate with! they were very clear on all explanations and were very willing to help if i had questions. the only problem was it took a very long time to get my final documents to close. i reached out for several weeks for some type of communication of where i am at on the closing before I was contacted back. Even though this happened your employees and PennyMac in my opinion are very good to work with!
Very unorganized. Closing process was nessed up multiple times, dates wrong, paperwork wong, cancellations, etc. Communication was bad. It would take days to get a call returned.
Great service fast turnaround time was done a month earlier than originally suggested. Love that service.
Better communication towards the end of the process. Waited for days with no response after multiple emails and phone calls. Closing was 3 weeks late.
I was very concerned with the service I received from Marcus Lusk. He never returned calls or got back to me with any information I requested . I often had to reach out to my loan officer Nikki Sullivan ( who was absolutely great) to get answers and responses. I asked him for a direct number to reach him atthe office - he gave me one that did not work Overall not a great experience - with notable exceptions like Nikki and the woman who set up my closing
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.4 star rating with 6,785 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.