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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Lori, made my experience. Always there for me through this process
awesome staff members
Ceista Johnson was GREAT and helped me go through it...if it was not for her I would have gone somewhere else.
Ms Freeby was friendly knowledgeable courteous and always available to answer any and all questions!
With the exception of the initial call w/ Shannon Vaughn and the final few days communicating with Ceista Johnson, the system for communication with PennyMac was horrible. When I had questions, rarely was I able to get someone on the phone. When I did receive a call from a PennyMac representative it was usually someone with whom I had not spoken before. The most obnoxious detail is that the caller ID would almost always show up as "Potential SPAM" on my phone.
The whole process was very good from start to finish, except the communication of PennyMacs inability to close early when requested. I asked several times, as did my agent and the Title company. I was never given a straight answer on the inability to move the closing date sooner. I closed on my home sale early with a VA loan and this, instead of helping as I thought, made us homeless for 10 days during the holidays waiting for our loan to fund. Going forward I know and would use Penny Mac again
It’d be nice if someone answered the phone when I call. Someone also could of let the attorney know when the closing was instead of the day before.
Hi, Janette did a great job overall, in what was a loan process complicated by several external (eg wildfires and near evacuation) and internal factors (last minute need for subordination pw needed). Although we did have a couple of complications, Janette worked hard for us, and demonstrated excellent communication and responsiveness which was key for us.
My only complaint is that we waited all day fie the Notary. We were supposed to close in early afternoonand did not close until about 8:00 pm.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,128 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.