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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
First, Andrea was great. She seemed a bit over worked, so there was less frequent communication, but overall she was knowledgeable, attentative and very helpful. Second, the underwriting team asked for very unusual requests, asking me to have Pennymac be listed as first lien holder on insurance before I had a loan with Pennymac and having me address an obscure, needless issue with my appraisal. Glad underwriting is detailed, but there needs to be a balance.
Everything went smoothly and they worked with me to keep my business.
Thank you !!!
Ms. Carolyn was truly a pleasure to work with. She is feel so at peace with our loan process. Made sure we stayed informed at all time which made the process that much better. Any future homes we purchase we will be sticking with PennyMac.
Everything was great until it wasn't. When my numbers were not correct and needed to be changed, I seemed to have less help, calls, and emails than I did before. Overall it was a great xperience.
The whole process was super easy, and loan officers helped with making sure everything stayed on timeline to close and communication was awesome and helpful from start to finish. Thanks everyone that helped my wife and I complete our refinance.
It was a challenging cross country move and PennyMac was with me all the way. I appreciate your kind professional service, I would have been lost without it. Carolyn was terrific and so patient with me.
Great experience
Mac Team does not understand customer service concept. I was provided terse inaccurate/wrong information. Called to complain -- no one took ownership. At outset, advised Elizabeth Vickerman not to rely on text messages; she ignored me. Was surprised when the Notary knocked on my door to close -- received no confirmation of delays/rescheduling. Closing documents were revised 4X. Those presented differed from any seen previously and did not reflect PM buyout amount. Nightmare experience. Called co
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,115 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open tomorrow at 6:00 a.m.