PENNYMAC

Philip M. 

on Birdeye

5 years ago

After about 8 calls and/or emails to my "team" that was to take care of me...with no response...I had to call corporate headquarters and make a complaint. Only then did I get a call back and my loan straightened out... even then, the loan did not close when they said it would....I tried about 8 more times to get in touch with my "team"... no response! What I did get was an email from penny mac saying: "we see you have been trying to reach us." Said they would call w/in 24 hours....NOPE!! 

Javier G. 

on Birdeye

5 years ago

Everything Lori Gibson did was great. Very upset with the loan closing and handling of account by team when Lori was out. Seems like you get an answer even if it’s wrong, just to give the answer. 

BRIAN S. 

on Birdeye

5 years ago

Too many people working on one loan. Items not updated soon enough. Too many hands. 

Raymond B. 

on Birdeye

5 years ago

From start to finish, pennymac was communicating with me on a daily basis on the status of my home loan. With other lenders I applied with, they never met my expectation amd wasn’t approving me for what I requested. When I would make a call to pennymac to gather info or see what other documents I needed, they would quickly answer. If they didn’t answer, they were sure to return my phone call promptly. 

Barry W. 

on Birdeye

5 years ago

Lori, made my experience. Always there for me through this process 

Humberto N. 

on Birdeye

5 years ago

Excellent service!! 

PAUL M. 

on Birdeye

5 years ago

awesome staff members 

GERMAN Davila U. 

on Birdeye

5 years ago

Rhonda has great skills of communication. She is definitely an asset for any team she supports. 

Mark C. 

on Birdeye

5 years ago

Ceista Johnson was GREAT and helped me go through it...if it was not for her I would have gone somewhere else.