PENNYMAC

Humberto N. 

on Birdeye

5 years ago

Excellent service!! 

Bruce S. 

on Birdeye

5 years ago

First, Andrea was great. She seemed a bit over worked, so there was less frequent communication, but overall she was knowledgeable, attentative and very helpful. Second, the underwriting team asked for very unusual requests, asking me to have Pennymac be listed as first lien holder on insurance before I had a loan with Pennymac and having me address an obscure, needless issue with my appraisal. Glad underwriting is detailed, but there needs to be a balance. 

TODD L. 

on Birdeye

5 years ago

Everything went smoothly and they worked with me to keep my business. 

ELPIDIO R. 

on Birdeye

5 years ago

Thank you !!! 

Yvette G. 

on Birdeye

5 years ago

Closing documents not accurate Had to re schedule signing Took a long time to get answers to questions Ambiguity about my out of pocket closing cost was very stressful 

Courtney W. 

on Birdeye

5 years ago

Better communication and less misinformation. However, my loan officer was great and sharp everything she explained was accurate. 

Elaine O. 

on Birdeye

5 years ago

Everything was great until it wasn't. When my numbers were not correct and needed to be changed, I seemed to have less help, calls, and emails than I did before. Overall it was a great xperience. 

STEPHEN W. 

on Birdeye

5 years ago

The whole process was super easy, and loan officers helped with making sure everything stayed on timeline to close and communication was awesome and helpful from start to finish. Thanks everyone that helped my wife and I complete our refinance. 

Shawn E. 

on Birdeye

5 years ago

It was a challenging cross country move and PennyMac was with me all the way. I appreciate your kind professional service, I would have been lost without it. Carolyn was terrific and so patient with me.