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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process took much longer than we anticipated based off what was initially told to us. Prior to Gina's help, we had been lead to believe that our credit card payments would be satisfied and that we didn't need to make our monthly minimums. However the timeframe kept being extended despite our providing documents in a very timely and efficient manner to the point that our loan didn't fund for another month despite being told it'd only take another week when we finally were put into Gina's care
All the participants in my process were very helpful; verified all my questions; and were so considerate and professional. Thank you for a jobs well done.
easy process.
Brandon and the team did a great job.
Sharyl was so helpful throughout the process and was always available during business hours to answer questions and follow up on loan documents.
Big thanks to the entire PennyMac team, especially Lori Gibson for going above and beyond during the entire loan process. Communication was clear and straight forward, everything went as expected.
The lady kept telling me that me and my wife needed to sign the eDisclosures for the loan even though she was not on the loan. The penny mac lady put the responsibility on me to call back and forth to support to figure it out myself saying “none of her other clients had this issue”. After multiple calls to support and other numbers it was determined she just didn’t know about the new system. Getting in contact with anyone was slow and difficult. Call backs would take days, or not at all
Lori Gibson
We were supposed to close at the end of October originally but our documents must have fallen through the cracks and they had to restart the process all over again. I was originally told I would receive what was in the escrow account since we were putting a new escrow account into our loan and I haven't seen that yet so I'm not sure if that's actually happened or not. I sent a message about it and did not get a response. Otherwise, everybody was very nice.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,125 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.