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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The process took much longer than we anticipated based off what was initially told to us. Prior to Gina's help, we had been lead to believe that our credit card payments would be satisfied and that we didn't need to make our monthly minimums. However the timeframe kept being extended despite our providing documents in a very timely and efficient manner to the point that our loan didn't fund for another month despite being told it'd only take another week when we finally were put into Gina's care
All the participants in my process were very helpful; verified all my questions; and were so considerate and professional. Thank you for a jobs well done.
easy process.
price and communication
Brandon and the team did a great job.
Sharyl was so helpful throughout the process and was always available during business hours to answer questions and follow up on loan documents.
I am a current PennyMac mortgage holder prior to doing this refinance with PennyMac. Including perfect pay over many years and over a 825 FICO., a 31 percent LTV. My expectations was it should take less than the 4 months it took to process. I was under the impression that the rate had a float-down option, which I had numerous other options that had that and could have lowered my rate and closing costs more so than PennyMac. Overall, I’ve been disappointed in PennyMac and would not recommend.
From start to finish the process was seamless. Effective communication and keeping me abreast of my Refi status across the board. All I can say is that the process was wonderful.
We were supposed to close at the end of October originally but our documents must have fallen through the cracks and they had to restart the process all over again. I was originally told I would receive what was in the escrow account since we were putting a new escrow account into our loan and I haven't seen that yet so I'm not sure if that's actually happened or not. I sent a message about it and did not get a response. Otherwise, everybody was very nice.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,130 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.