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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
During application period, agent was professional & requested documents needed. However when rates lowered , he was not helpful ( even licked rate expired). To close on time was forced to pay more to keep old locked in rate. Carolyn Monson (closing approval agent) was ABSOLUTELY WONDERFUL throughout her phase. Yuri (app. agent) didn’t really communicate to questions, etc as desired. Carolyn responded very timely. That’s why the excellent overall review. The delay in closing was on Buyer’s end.
Lori Gibson
I am a current PennyMac mortgage holder prior to doing this refinance with PennyMac. Including perfect pay over many years and over a 825 FICO., a 31 percent LTV. My expectations was it should take less than the 4 months it took to process. I was under the impression that the rate had a float-down option, which I had numerous other options that had that and could have lowered my rate and closing costs more so than PennyMac. Overall, I’ve been disappointed in PennyMac and would not recommend.
From start to finish the process was seamless. Effective communication and keeping me abreast of my Refi status across the board. All I can say is that the process was wonderful.
Everybody was very pleasant to work with throughout the whole process.
We were supposed to close at the end of October originally but our documents must have fallen through the cracks and they had to restart the process all over again. I was originally told I would receive what was in the escrow account since we were putting a new escrow account into our loan and I haven't seen that yet so I'm not sure if that's actually happened or not. I sent a message about it and did not get a response. Otherwise, everybody was very nice.
The process was great. The communication was wonderful. Everything went smoothly.
No issues, fast. and very smooth refinancing.
The penny Mac team I dealt with made it easy and seamless to refinance my home. I would recommend using penny Mac as a lender
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,130 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.