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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
During application period, agent was professional & requested documents needed. However when rates lowered , he was not helpful ( even licked rate expired). To close on time was forced to pay more to keep old locked in rate. Carolyn Monson (closing approval agent) was ABSOLUTELY WONDERFUL throughout her phase. Yuri (app. agent) didn’t really communicate to questions, etc as desired. Carolyn responded very timely. That’s why the excellent overall review. The delay in closing was on Buyer’s end.
It was difficult to get the actual closing scheduled. I would get an email/call from pennymac telling me a time, but would then get an email/call from the lawyer office telling me something different. We did get it scheduled so it turned out okay.
I am a current PennyMac mortgage holder prior to doing this refinance with PennyMac. Including perfect pay over many years and over a 825 FICO., a 31 percent LTV. My expectations was it should take less than the 4 months it took to process. I was under the impression that the rate had a float-down option, which I had numerous other options that had that and could have lowered my rate and closing costs more so than PennyMac. Overall, I’ve been disappointed in PennyMac and would not recommend.
From start to finish the process was seamless. Effective communication and keeping me abreast of my Refi status across the board. All I can say is that the process was wonderful.
The entire process went smooth with no hickups along the way. Communication channels were always available and questions promptly answered. The ability handle all application documents and signature online simplified the process.
Everybody was very pleasant to work with throughout the whole process.
The process was great. The communication was wonderful. Everything went smoothly.
Very good communication. Prompt and accurate. I would recommend Gina without hesitation.
Very quick and easy to work with.
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,125 reviews.
When is PENNYMAC open?
PENNYMAC is open now. It will close at 7:00 p.m.