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PENNYMAC
- Mortgage Lenders
- Phoenix, AZ
About this business
About Pennymac We love hearing from you! Let’s work together to ensure all online dialogue is respectful, constructive, and helpful. Please keep the following guidelines in mind when you engage with us on any of our active social media platforms. Please do not share confidential information: Public comments on social media can be seen and shared with anyone. We want to make sure to help you protect your confidential information, so please do not post account details, property address, telephone number or other personal info... read more
Location details
3201 E. Elwood Street, Ste. 100, Phoenix, AZ, 85034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 7:00 p.m. | |
| Tue | 6:00 a.m. to 7:00 p.m. | |
| Wed | 6:00 a.m. to 7:00 p.m. | |
| Thu | 6:00 a.m. to 7:00 p.m. | |
| Fri | 6:00 a.m. to 7:00 p.m. | |
| Sat | 6:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
First, Andrea was great. She seemed a bit over worked, so there was less frequent communication, but overall she was knowledgeable, attentative and very helpful. Second, the underwriting team asked for very unusual requests, asking me to have Pennymac be listed as first lien holder on insurance before I had a loan with Pennymac and having me address an obscure, needless issue with my appraisal. Glad underwriting is detailed, but there needs to be a balance.
Closing documents not accurate Had to re schedule signing Took a long time to get answers to questions Ambiguity about my out of pocket closing cost was very stressful
Better communication and less misinformation. However, my loan officer was great and sharp everything she explained was accurate.
Ms. Carolyn was truly a pleasure to work with. She is feel so at peace with our loan process. Made sure we stayed informed at all time which made the process that much better. Any future homes we purchase we will be sticking with PennyMac.
From the beginning of my call to the processing of my loan it went seamlessly. Everyone was very professional and courteous. I would highly recommend that you use their services.
Had I not had her assistance I would have left this company for another!! Too much confusion with the MAC TEAM concept and sending timed emails that expire!!! Who sits in front of a computer waiting for unexpected emails and some even on 30 minutes expirations....silly and over kill! Someone with nothing better to do creating MAKE WORK security. She, and she alone saved the day for me!!! She should get a rating of 15! Your MAC Team did ask for repeat items but she always worked it out.
Great experience
Everything went well- a few hiccups regarding the signature process but overall it was very successful and easy.
price and communication
Frequently asked questions about PENNYMAC
How is PENNYMAC rated?
PENNYMAC has a 4.5 star rating with 2,125 reviews.
When is PENNYMAC open?
PENNYMAC is closed now. It will open at 6:00 a.m.