PENNYMAC

ELPIDIO R. 

on Birdeye

5 years ago

Thank you !!! 

Yvette G. 

on Birdeye

5 years ago

Closing documents not accurate Had to re schedule signing Took a long time to get answers to questions Ambiguity about my out of pocket closing cost was very stressful 

Sam L. 

on Birdeye

5 years ago

Ms. Carolyn was truly a pleasure to work with. She is feel so at peace with our loan process. Made sure we stayed informed at all time which made the process that much better. Any future homes we purchase we will be sticking with PennyMac. 

Elaine O. 

on Birdeye

5 years ago

Everything was great until it wasn't. When my numbers were not correct and needed to be changed, I seemed to have less help, calls, and emails than I did before. Overall it was a great xperience. 

Garret F. 

on Birdeye

5 years ago

Had I not had her assistance I would have left this company for another!! Too much confusion with the MAC TEAM concept and sending timed emails that expire!!! Who sits in front of a computer waiting for unexpected emails and some even on 30 minutes expirations....silly and over kill! Someone with nothing better to do creating MAKE WORK security. She, and she alone saved the day for me!!! She should get a rating of 15! Your MAC Team did ask for repeat items but she always worked it out. 

Robert S. 

on Birdeye

5 years ago

Mac Team does not understand customer service concept. I was provided terse inaccurate/wrong information. Called to complain -- no one took ownership. At outset, advised Elizabeth Vickerman not to rely on text messages; she ignored me. Was surprised when the Notary knocked on my door to close -- received no confirmation of delays/rescheduling. Closing documents were revised 4X. Those presented differed from any seen previously and did not reflect PM buyout amount. Nightmare experience. Called co 

Michael H. 

on Birdeye

5 years ago

Better communication. I would rarely get a response when asked through email. My questions were only answered when I iniated a phone call, and even then Ms. Freeby seemed unfamiliar with my case. This all culminated in my surprise when my closing costs were ~$4000 more than what was estimated - not an insignificant amount. Unpleasant experience. 

KATHRYN D. 

on Birdeye

5 years ago

Everything went well- a few hiccups regarding the signature process but overall it was very successful and easy. 

Jeanvil V. 

on Birdeye

5 years ago

Big thanks to the entire PennyMac team, especially Lori Gibson for going above and beyond during the entire loan process. Communication was clear and straight forward, everything went as expected.